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Additional Features Available on the PAX Terminal

Use this information to access additional features that are available on the PAX terminal.
You might be prompted to enter a device password when accessing some features. For more information, see Create a Password for the PAX Terminal Settings Menu and Default Passwords for the PAX Terminal.

Accessing Device Logs on a Test or Debug PAX Terminal

Device logs are useful for troubleshooting terminal-related issues on a test or debug terminal.
IMPORTANT
You cannot access device logs directly on a live terminal. To get access to live device logs, contact terminals@cybersource.com.
You can access these device logs on a PAX test terminal using a Windows computer:
  • BroadPOS logs:
     These logs are named
    broadpos_logyyyymmdd.log
     and are stored in
    /sdcard/Android/data/com.pax.us.pay.std.broadpos.p2pe/files
    .
  • POSLink logs:
     These logs are named
    POSLINKyyyymmdd.log
     and are located in the root folder.

Access the BroadPOS Log on a Test or Debug PAX Terminal

Access the BroadPOS log on a Windows computer to troubleshoot and debug a test or debug PAX terminal.
Follow these steps to access the BroadPOS log.
  1. Connect the PAX terminal to a Windows computer using the USB cable provided with the terminal. The computer detects the terminal.
  2. Open
    File Explorer
    .
  3. Choose the
    IM30
     device folder.
  4. Click
    Internal storage > Android > data > comp.pax.us.pay.std.broadpos.p2pe
     in the device folder.
  5. Choose a BroadPOS log file. The BroadPOS log file names start with
    BroadPOS
     and append the date to the file names in this format:
    BroadPOS_logYYYYMMDD
    .

Performing a Factory Reset on the PAX Terminal

A factory reset restores the terminal to the state that it was in when shipped to you. This procedure applies to test, debug, and live devices. Performing a factory reset does not affect the device key that was preloaded on the terminal before it was shipped to you.
IMPORTANT
If you are considering performing a factory reset to resolve an issue, it is recommended that you explore other troubleshooting options first. A reset erases all configurations, installed applications, and locally stored data, which might not be necessary for resolving common issues.
Use these default passwords to access the menus where you perform a factory reset on a PAX terminal:
Settings password
pax9876@@
 (If you created a custom password, use it instead.)
Developer option password
Dev9876@@
 (Use with test devices only.)

Perform a Factory Reset on the PAX Terminal

Follow these steps to perform a factory reset on a PAX terminal.
  1. On the terminal Home screen, tap the
    Settings
     icon. Enter your password. The Setting screen appears. If you have not created a custom password, see Create a Password for the PAX Terminal Settings Menu.
  2. On the Settings screen, tap
    System
    .
  3. Choose
    Reset options
    .
  4. Tap
    Erase all data (factory reset)
    .
  5. Choose
    RESET DEVICE
    .
  6. Tap
    ERASE EVERYTHING
    . The reset process starts on the device.
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