API Overview

Recent Revisions to This Document

VISA Platform Connect: Specifications and Conditions for Resellers/Partners

About the Integrated Solutions

Built by Us
- Adobe Commerce REST API
  - Supported Features
  - Supported Versions
  - Unsupported Adobe Commerce Features
  - Visa Acceptance Solutions Prerequisites
  - Release Notes
  - Installation
    - Adobe Commerce Cloud
    - Adobe Commerce On-Premise / Magento Open Source
  - Configuration
  - Order Management
    - Capture
    - Refund
  - Support & Troubleshooting
  - Upgrade
- Adobe Commerce
  - Release Notes
  - Updating Adobe Commerce
  - Configuring Adobe Commerce
  - Configuring Security Credentials
  - Configuring Additional Backend Settings
    - Configuring Backend Settings
    - Configuring General Settings
      - Configuring WebService
      - Configuring Device Fingerprinting
      - Configuring the Delivery Address Verification Service
    - Configuring Credit Card Payments
      - Configuring Strong Customer Authentication
      - Configuring Credit Card Settings
      - Configuring Payer Authentication
      - Configuring Save Card for Later Service
      - Configuring reCAPTCHA
    - Configuring the eCheck Payment Module
      - Testing eCheck Payment Settings
    - Configuring Fraud Management
    - Configuring Apple Pay
      - Configuring the Apple Pay Extension
      - Configuring Apple Pay
    - Configuring Google Pay
    - Configuring Alternate Payments
      - Configuring Klarna
      - Configuring PayPal
      - Configuring Bank Transfers
      - Configuring WeChat Pay
    - Configuring Taxes
      - Configuring Product Tax Classes
      - Configuring Cybersource Tax Services Settings
    - Configuring Transactional Emails
    - Configuring Cron Settings
    - Configuring Tokens
    - Multi-Shipping Feature
    - Node Implementation
  - Support
- OpenCart
  - Release Information
  - Installation
  - Configuration Overview
  - Enable Basic Configuration
  - Enable Unified Checkout
  - Enable Tokenization
  - Enable Fraud Management
  - Enable 3-D Secure (Payer Auth)
  - Enable eCheck
  - Enable Reporting
  - Enforcing Strong Customer Authentication
  - Scheduling Report Generation
    - Setting Up Cron Scheduler for Linux
    - Setting Up Cron Scheduler for Mac
    - Setting Up Task Scheduler for Windows
  - Using the Plugin
    - Order Management
      - Order Status
      - Order Management Workflows
        After-Authorization Workflow
        After-Capture Workflow
        After-Refund Workflow
    - Customer Tasks
      - Saving Credit/Debit Card Information
      - Selecting a Default Credit/Debit Card
      - Cancelling an Order
    - Merchant Tasks
      - Processing a Cancelled Order
      - Processing a Merchandise Return
    - Fraud Management
    - Reporting
  - Testing
  - Upgrading
  - Troubleshooting Assistance
- PrestaShop
  - Supported Features
  - Cybersource Prerequisites
  - Release Notes
  - Installation
  - Configuration
  - Order Management
  - Support & Troubleshooting
  - Appendix
- Salesforce B2C Commerce
  - Supported Features
  - Supported Versions
  - Cybersource Prerequisites
  - Release Notes
  - Install Cybersource for Salesforce B2C Commerce
  - Configure Cybersource for Salesforce B2C Commerce
  - Optional Configuration
    - Digital Payment Methods
      - Apple Pay Standalone Configuration
      - Google Pay Standalone Configuration
    - Alternative Payment Methods
    - Payer Authentication and 3-D Secure
    - Tokenization
    - Fraud Screening
    - Device FingerPrint
    - Delivery Address Verification
    - Tax Calculation
    - Message Level Encryption
  - Order Management
  - Customization
  - Support & Troubleshooting
  - Upgrade
- Shopify
  - Configuring Security Credentials
  - Installing the Cybersource App on Shopify
  - Configuring Shopify
  - Reference Information
- WooCommerce
  - Supported Features
  - Supported Versions
  - Cybersource Prerequisites
    - Required Products
    - Optional Products
  - Release Notes
  - Install the Extension
  - Configure the Extension
    - Minimum Configuration Requirements
    - Message Level Encryption
    - Digital Payment Methods
    - Tokenization
    - Payer Authentication/3-D Secure
    - Fraud Screening
    - Debug Mode
  - Order Management
    - Fraud Screening
    - Capture an Order
    - Refund an Order
    - Void an Order
  - Upgrade the Extension
  - Support and Troubleshooting

Built by Our Partners
- BigCommerce
  - Release Information
  - Requirements and Prerequisites
  - Supported Features
  - Configuring BigCommerce
    - Enabling the Extension
    - Connecting to Cybersource
      - Configuration Settings
  - Upgrade

On This Page

Support & Troubleshooting

Getting Support

If you require support with this extension, visit support.visaacceptance.com to raise a support case.

Required Information for Support Cases

Provide this information for your support case:

Summary of the issue.

Steps to reproduce the issue.

Cybersource B2C Commerce cartridge version.

Cybersource Merchant ID.

Configuration screenshots: Provide screenshots of custom preference configurations.

Log file and other relevant data: Download the logs from

Administration > Site Development > Development Setup > Log files

.

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