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Support

If you require support with this software, create a support ticket at support and provide this information:
  • Summary of the issue
  • Steps to reproduce the issue
  • Magento platform version
    Cybersource
    plug-in version
  • Visa Acceptance Solutions merchant ID
  • Configuration screenshots
  • All the themes/additional extensions that are installed
  • Log files
To retrieve log files, navigate to this path in the root directory of Magneto:
Magento Folder Name\var\log
.
These log files are needed:
  • system.log
  • debug.log
  • cybs.log
  • exception.log