On This Page
Support
If you require support with this software, create a support ticket at support and
provide this information:
- Summary of the issue
- Steps to reproduce the issue
- Magento platform versionCybersourceplug-in version
- Visa Acceptance Solutions merchant ID
- Configuration screenshots
- All the themes/additional extensions that are installed
- Log files
To retrieve log files, navigate to this path in the root directory of Magneto:
Magento Folder Name\var\log
.These log files are needed:
- system.log
- debug.log
- cybs.log
- exception.log