API Overview

Recent Revisions to This Document

VISA Platform Connect: Specifications and Conditions for Resellers/Partners

About the Integrated Solutions

Built by Us
- Adobe Commerce REST API
  - Supported Features
  - Supported Versions
  - Unsupported Adobe Commerce Features
  - Visa Acceptance Solutions Prerequisites
  - Release Notes
  - Installation
    - Adobe Commerce Cloud
    - Adobe Commerce On-Premise / Magento Open Source
  - Configuration
  - Order Management
    - Capture
    - Refund
  - Support & Troubleshooting
  - Upgrade
- Adobe Commerce
  - Release Notes
  - Updating Adobe Commerce
  - Configuring Adobe Commerce
  - Configuring Security Credentials
  - Configuring Additional Backend Settings
    - Configuring Backend Settings
    - Configuring General Settings
      - Configuring WebService
      - Configuring Device Fingerprinting
      - Configuring the Delivery Address Verification Service
    - Configuring Credit Card Payments
      - Configuring Strong Customer Authentication
      - Configuring Credit Card Settings
      - Configuring Payer Authentication
      - Configuring Save Card for Later Service
      - Configuring reCAPTCHA
    - Configuring the eCheck Payment Module
      - Testing eCheck Payment Settings
    - Configuring Fraud Management
    - Configuring Apple Pay
      - Configuring the Apple Pay Extension
      - Configuring Apple Pay
    - Configuring Google Pay
    - Configuring Alternate Payments
      - Configuring Klarna
      - Configuring PayPal
      - Configuring Bank Transfers
      - Configuring WeChat Pay
    - Configuring Taxes
      - Configuring Product Tax Classes
      - Configuring Cybersource Tax Services Settings
    - Configuring Transactional Emails
    - Configuring Cron Settings
    - Configuring Tokens
    - Multi-Shipping Feature
    - Node Implementation
  - Support
- OpenCart
  - Release Information
  - Installation
  - Configuration Overview
  - Enable Basic Configuration
  - Enable Unified Checkout
  - Enable Tokenization
  - Enable Fraud Management
  - Enable 3-D Secure (Payer Auth)
  - Enable eCheck
  - Enable Reporting
  - Enforcing Strong Customer Authentication
  - Scheduling Report Generation
    - Setting Up Cron Scheduler for Linux
    - Setting Up Cron Scheduler for Mac
    - Setting Up Task Scheduler for Windows
  - Using the Plugin
    - Order Management
      - Order Status
      - Order Management Workflows
        After-Authorization Workflow
        After-Capture Workflow
        After-Refund Workflow
    - Customer Tasks
      - Saving Credit/Debit Card Information
      - Selecting a Default Credit/Debit Card
      - Cancelling an Order
    - Merchant Tasks
      - Processing a Cancelled Order
      - Processing a Merchandise Return
    - Fraud Management
    - Reporting
  - Testing
  - Upgrading
  - Troubleshooting Assistance
- PrestaShop
  - Supported Features
  - Cybersource Prerequisites
  - Release Notes
  - Installation
  - Configuration
  - Order Management
  - Support & Troubleshooting
  - Appendix
- Salesforce B2C Commerce
  - Supported Features
  - Supported Versions
  - Cybersource Prerequisites
  - Release Notes
  - Install Cybersource for Salesforce B2C Commerce
  - Configure Cybersource for Salesforce B2C Commerce
  - Optional Configuration
    - Digital Payment Methods
      - Apple Pay Standalone Configuration
      - Google Pay Standalone Configuration
    - Alternative Payment Methods
    - Payer Authentication and 3-D Secure
    - Tokenization
    - Fraud Screening
    - Device FingerPrint
    - Delivery Address Verification
    - Tax Calculation
    - Message Level Encryption
  - Order Management
  - Customization
  - Support & Troubleshooting
  - Upgrade
- Shopify
  - Configuring Security Credentials
  - Installing the Cybersource App on Shopify
  - Configuring Shopify
  - Reference Information
- WooCommerce
  - Supported Features
  - Supported Versions
  - Cybersource Prerequisites
    - Required Products
    - Optional Products
  - Release Notes
  - Install the Extension
  - Configure the Extension
    - Minimum Configuration Requirements
    - Message Level Encryption
    - Digital Payment Methods
    - Tokenization
    - Payer Authentication/3-D Secure
    - Fraud Screening
    - Debug Mode
  - Order Management
    - Fraud Screening
    - Capture an Order
    - Refund an Order
    - Void an Order
  - Upgrade the Extension
  - Support and Troubleshooting

Built by Our Partners
- BigCommerce
  - Release Information
  - Requirements and Prerequisites
  - Supported Features
  - Configuring BigCommerce
    - Enabling the Extension
    - Connecting to Cybersource
      - Configuration Settings
  - Upgrade

On This Page

Support & Troubleshooting

Information about getting support and troubleshooting common issues with the Cybersource Official Plugin PrestaShop extension.

Support

If you require support with this extension, visit support.visaacceptance.com to raise a support case. For resold accounts, contact your reseller.

For the support case, provide this information:

Summary of issue

Steps to reproduce the issue

PrestaShop version

Cybersource Official Plugin extension version

Cybersource Merchant ID

Configuration screenshots

List of the additional themes and extensions installed

Log file

Any additional information related to the issue

FAQ

PrestaShop Language Pack Installation Error

When you get a

Cannot download language pack

error message while installing the extension, follow these steps:

Go to

/htdocs/PrestaShop root/Classes

and open

tools.php

.

Search for

curl_setopt($curl, CURLOPT_SSL_VERIFYPEER, false);

.

Change

false

to

true

.

Save the file, reload your browser, and attempt installation again.

Upgrade

To upgrade to the latest version of the PrestaShop extension, go to

Modules > Module Manager

. Scroll down to Cybersource Official and click

Upgrade

.

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