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Order Management
This topic explains how to manage orders including captures, refunds, and voids in
the
Cybersource Official Plugin
Prestashop extension.Orders are marked differently depending on the Payment Action that is chosen.
- For Authorize, orders are marked asAwaiting Payment.
- For Sale, orders are marked asPayment accepted.
Fraud Screening
When fraud screening is enabled, transactions are marked as follows:
- Approved orders are marked asAwaiting PaymentorPayment Accepted, (depending on your Payment Action setting)
- Orders to review are marked asPayment pending for review.
- Rejected orders are marked asOrder cancelled by merchant.
Orders marked as
Payment pending for review
must be reviewed in the Business Center
. The Cybersource
extension checks for transaction
status in the intervals as set by your scheduled tasks. Rejected transactions are
marked as Order cancelled by merchant
.Accepted transactions are marked according to your Payment Action settings.
Capture
Enter the order from the list of orders and choose one of these options:
- Partial Capture: Select the items to capture and then clickPartial Capture. The order is marked asPartial payment accepted.
- Standard Capture: Captures the entire order and marks the order asPayment accepted.
Refund
Orders can only be refunded if they are marked as
Payment accepted
or Partial payment accepted
.- To refund the entire order, clickStandard Refund.
- To refund part of the order, clickPartial Refund, choose the item(s) to refund, and then clickPartial Refund.
Void
- For an order that was not captured, clickCancel products, choose the item(s) to cancel, then clickCancel products. This reverses the authorization.
- For an order that was captured, clickVoid capture.
- For an order that was refunded, clickVoid refund.