Create a Mandate Workflow

This workflow describes the sequence of events that comprises successfully creating a mandate.

Figure:

Create Mandate Workflow
  1. The customer chooses to sign-up for direct debits on the merchant website.
  2. The merchant sends a create mandate API request to
    Cybersource
    . For more information, see Create a Mandate.
  3. Cybersource
     responds to the merchant with a
    Pending
     status,
    SEPA
     redirect URL, and mandate ID.
  4. The merchant redirects the customer to the
    SEPA
     URL.
  5. The customer completes the sign-up for direct debits using their bank credentials and is redirected back to the merchant website.
  6. The merchant sends a check mandate status API request to
    Cybersource
     with the mandate ID. For more information, see Check a Mandate Status.
  7. Cybersource
     responds to the merchant with an
    Active
     status.
  8. The merchant displays a confirmation of the created direct debit mandate to the customer.