Refund a Direct Debit Workflow

This workflow describes the sequence of events that comprises successfully refunding a payment.

Figure:

Refund Workflow
  1. The customer decides to return a purchase to the merchant.
  2. The merchant sends a refund API request to
    Cybersource
    . For more information, see Refund a Direct Debit.
  3. Cybersource
     responds to the merchant with a
    pending
     status.
  4. The merchant sends a check status API request to
    Cybersource
     with the refund request ID. For more information, see Check a Direct Debit Status.
  5. Cybersource
     responds to the merchant with a
    Refunded
     status.
  6. The merchant displays a refund confirmation to the customer.