Writers Note—This feature is also covered in the Optional Features chapter of the Payment Network Tokenization (PNT) guides. Verify that any changes you make in this section are also reflected in the PNT guides.
Split shipments enables you to split an order into multiple shipments with multiple captures. You can use this feature when a customer orders a product that is not yet available, or when one or some products are available but not all. You are able to request multiple captures for one authorization, multiple authorizations and one capture, or an authorization and a sale.
Cybersource
 provides the split shipment services for authorizations and captures. There are three scenarios and actions you can take:
  • Multiple authorizations—You can request more than one authorizations; when the order is placed for the unavailable product and after the product becomes available to ship.
  • Multiple captures—You can request an authorization, and then request multiple captures for the amount of the products you ship. When the remaining product becomes available, you will ship it and request another capture.
  • Multiple authorizations with multiple captures—You can request more than one authorizations and captures when all the products in the order are not available for immediate shipment. After the other products become available, you can request another authorization, and then a capture when you ship the remaining product.

How Split Shipments Transactions are Linked

All transactions for a split shipment are linked together in the Business Center and in reports. When you split an order into multiple shipments with multiple captures,
Cybersource
 requests the additional authorizations for you.

Obtaining the Status of a System-Generated Authorization

IMPORTANT
A system-generated authorization is not performed in real time. The response message that you receive indicates that the request was received, not that whether it was approved or declined.
A system-generated authorization can be declined for the same reasons that a regular authorization can be declined.
Cybersource
 recommends you use one of following methods to obtain the status of the system-generated authorization request before shipping the product:
  • Business Center—Use the capture request ID to search for the follow-on capture. The details for all related transactions are displayed on the
    Transaction Details
     page. It can take a maximum of 6 hours for the status of the system-generated authorization request to be available.
  • Transaction Detail API—You must use version 1.3 or later of the report and include the parameter
    includeExtendedDetail
     in your query. It can take a maximum of 6 hours for the status of the system-generated authorization request to be available.
  • Transaction Exception Detail Report—It is recommended that you use this report on a daily basis to identify transactions that were declined.

Additional Authorizations

When you need an additional authorization for an order, you can use the link-to-request field to link follow-on authorizations to the original authorization in addition to the basic fields required for every authorization request. The follow-on authorization is linked to the original authorization in the Business Center and in reports. The captures for these authorizations are also linked to the original authorization in the Business Center and in reports.
For an additional authorization on a processor that supports merchant-initiated transactions, the authorization request must include the subsequent authorization fields that are required for merchant-initiated transactions.

Additional Captures

When you need an additional capture for an order,
Cybersource
 performs a system-generated authorization for additional capture requests using the payment data from the original authorization. The system-generated authorization is linked to the original authorization in the Business Center and in reports. The captures are linked to the authorizations in the Business Center and in reports through the request IDs as with any capture.
On GPN, the system-generated authorization uses the same authorization indicator as the original authorization.