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Customer Response Page

You must configure the customer response page before you can activate a profile.
You can choose to have a transaction response page displayed to the customer at the end of the checkout process, and a cancel response page displayed during the checkout process. Enter a URL for your own customer response page, or use the
Cybersource
 hosted response pages. Depending upon the transaction result, the
Cybersource
 hosted response pages are Accept, Decline, or Error. Review declined orders as soon as possible because you might be able to correct problems related to address or card verification, or you might be able to obtain a verbal authorization. You can also choose to display a web page to the customer after the checkout process is completed.

Configuring a
Cybersource
 Hosted Response Page

  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Customer Response
    . The Customer Response page appears.
  4. Under the Transaction Response Page heading, check
    Hosted by
    Cybersource
    .
  5. Under the Transaction Response Message heading, choose a number from the
    Retry Limit
     drop-down list. The maximum number of times a customer can retry a declined transaction is five.
  6. Under the Customer Redirect after Checkout heading, enter the redirect URL of the web page. This web page is displayed to the customer after the checkout process is completed.
  7. Click
    Save
    . The Profile Settings page appears.

Configuring a Custom Hosted Response Page

  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Customer Response
    . The Customer Response page appears.
  4. Under the Transaction Response Page heading, check
    Hosted by You
    .
  5. Enter the URL for your customer response page. Use port 80, 443, or 8080 in your URL.

    ADDITIONAL INFORMATION

    Only port 443 should be used with a HTTPS URL.
    A POST request with the transaction data is provided to this URL after the customer completes checkout.
    The POST request contains the reason code value of the transaction, which helps you determine possible actions to take on the transaction.
  6. Under the Transaction Response Message heading, choose a number from the
    Retry Limit
     drop-down list. The maximum number of times a customer can retry a declined transaction is 5.
  7. Under the Customer Redirect after Checkout heading, enter the redirect URL of the web page. This web page is displayed to the customer after the checkout process is completed.
  8. Click
    Save
    .

Configuring a Custom
Cybersource
 Hosted Response Page

  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Customer Response
    . The Customer Response page appears.
  4. Under the Custom Cancel Response Page heading, check
    Hosted by
    Cybersource
    .
  5. Click
    Save
    .

Configuring a Custom Cancel Response Page

  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Customer Response
    . The Customer Response page appears.
  4. Under the Custom Cancel Response Page heading, check
    Hosted by You
    .
  5. Enter the URL for your customer response page. Use port 80, 443, or 8080 in your URL.

    ADDITIONAL INFORMATION

    Only port 443 should be used with a HTTPS URL.
    A POST request with the transaction data is provided to this URL after the customer completes checkout.
    The POST request contains the reason code value of the transaction, which helps you determine possible actions to take on the transaction.
  6. Click
    Save
    .