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Payment Configuration

This section describes the process for configuring your account to accept payments.

Creating a
Secure Acceptance
 Profile

Contact
Cybersource
 Customer Support to enable your account for
Secure Acceptance
. You must activate a profile in order to use it. See Activating a Profile.
  1. Log in to the Business Center:

    ADDITIONAL INFORMATION

  2. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  3. Click
    New Profile
    . The Create Profile page appears.
  4. Enter or verify these profile details.

    ADDITIONAL INFORMATION

    Profile Name
    The
    Secure Acceptance
     profile name is required and cannot exceed 40 alphanumeric characters.
    Profile Description
    The profile description cannot exceed 255 characters.
    Integration Method
    Check
    Hosted Checkout Integration
    .
    Company Name
    The company name is required and cannot exceed 40 alphanumeric characters.
    Company Contact Name
    Enter company contact name.
    Company Contact Email
    Enter company contact email.
    Company Phone Number
    Enter company contact phone number.
    Payment Tokenization
    Check
    Payment Tokenization
    . For more information, see Payment Transactions.
    Decision Manager
    Check
    Decision Manager
    . For more information, .
    Verbose Data
    Check
    Verbose Data
    . For more information, .
    Generate Device Fingerprint
    Check
    Generate Device Fingerprint
    . For more information, .
  5. Click
    Submit
    .

Payment Method Configuration

You must configure at least one payment method before you can activate a profile.
A payment method selection page is displayed as part of the checkout process for any of these scenarios:
  • Multiple payment methods are enabled for the profile, and no
    payment_method
     field is included in the request.
  • payment_method
    =
    visacheckout
     is included in the request.
  • Visa Click to Pay
     is the only enabled payment method for the profile. See Enabling the Payment Method for Visa Click to Pay.
Visa Click to Pay uses Visa Checkout services and API fields.
You can skip displaying the payment method selection page by specifying card
or echeck
as the only available payment method. .
Customers can change the payment method during the checkout process.

Adding Card Types and Currencies

For each card type you choose, you can also manage currencies
and payer authentication options
. Choose only the types of payment cards and currencies that your merchant account provider authorizes.
The card verification number (CVN) is a three- or four-digit number that helps ensure that the customer possess the card at the time of the transaction.
Secure Acceptance does not process transactions for cards that do not have a card verification number (CVN) and expiration date. Most China UnionPay debit and credit cards issued before 2016 do not have a CVN and expiration date. You must decide whether you will require the CVN.
  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Payment Settings
    . The Payment Settings page appears.
  4. Click
    Add Card Types
    . The list of card types appear.
  5. Check each card type that you want to offer to the customer as a payment method. Your payment processor must support the card types.
  6. Click the settings icon for each card type. The card settings and currencies lists appear.
  7. Check
    CVN Display
     to display the CVN field on
    Secure Acceptance
    . The customer decides whether to enter the CVN.
    Cybersource
     recommends that you display the CVN to reduce fraud.
  8. Check
    CVN Required
    . The CVN Display option must also be checked. If this option is checked, the customer is required to enter the CVN.
    Cybersource
     recommends that you require the CVN to reduce fraud.
  9. Check
    Payer Authentication
    .
  10. Check the currencies for each card.

    ADDITIONAL INFORMATION

    By default, all currencies are listed as disabled. You must select at least one currency. Contact your merchant account provider for a list of supported currencies. If you select the Elo or Hipercard card type, only the Brazilian real currency is supported.
  11. Click
    Submit
    . The card types are added as an accepted payment type.
  12. Click
    Save
    .

Payer Authentication
 Configuration

Payer Authentication
 is the
Cybersource
 implementation of 3-D Secure. It prevents unauthorized card use and provides added protection from fraudulent chargeback activity.
Secure Acceptance
 supports 3-D Secure 1.0 and 2.0.
Before you can use Payer Authentication, you must contact Customer Support to configure your account. Your merchant ID must be enabled for payer authentication. For more information about payer authentication, see the
Payer Authentication Developer Guides
.
For
Secure Acceptance
,
Cybersource
 supports these kinds of payer authentication:
  • American Express SafeKey
  • China UnionPay (3-D Secure 2.0 only)
  • Diners ProtectBuy
  • J/Secure by JCB
  • Mastercard Identity Check
  • Visa Secure
For each transaction, you receive detailed information in the replies and in the transaction details page of
the
Business Center
. You can store this information for 12 months.
Cybersource
 recommends that you store the payer authentication data because you can be required to display this information as enrollment verification for any payer authentication transaction that you present again because of a chargeback.
Your merchant account provider can require that you provide all data in human-readable format.
The language used on each payer authentication page is determined by your issuing bank and overrides the locale you have specified. If you use the test card numbers for testing purposes the default language used on the payer authentication page is English and overrides the locale you have specified. See Test and View Transactions.

Configuring Payer Authentication

  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Payment Settings
    . The Payment Settings page appears.
  4. Choose a 3-D Secure version. If you choose 3‑D Secure 2.0 and the card issuer is not 3‑D Secure 2.0 ready, some transactions might still authenticate over 3‑D Secure 1.0. The
    payer_authentication_specification_version
     response field indicates which version was used.
  5. Click
    Save
    . The card types that support payer authentication are:
    • American Express
    • Cartes Bancaires
    • China UnionPay
    • Diners Club
    • JCB
    • Mastercard
    • Maestro (UK Domestic or International)
    • Visa

Enabling Automatic Authorization Reversals

For transactions that fail to return an address verification system (AVS) or a card verification number (CVN) match, you can enable
Secure Acceptance
 to perform an automatic authorization reversal. An automatic reversal releases the reserved funds held against a customer's card.
  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Payment Settings
    . The Payment Settings page appears.
  4. Check
    Fails AVS check
    . Authorization is automatically reversed on a transaction that fails an AVS check.
  5. Check
    Fails CVN check
    . Authorization is automatically reversed on a transaction that fails a CVN check.
  6. Click
    Save
    .

    ADDITIONAL INFORMATION

    When the AVS and CVN options are disabled and the transaction fails an AVS or CVN check, the customer is notified that the transaction was accepted. You are notified to review the transaction details. See Types of Notifications.

Enabling ACH Payments

An ACH payment is a payment made directly from your customer's U.S. or Canadian bank account. As part of the checkout process, you must display a terms and conditions statement for ACH transactions.
A customer must accept the terms and conditions before submitting an order. Within the terms and conditions statement it is recommended that you include a link to the table of returned item fees. The table lists by state the amount that your customer has to pay when a check is returned.
  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Payment Settings
    . The Payment Settings page appears.
  4. Check
    Enable Echeck Payments
    . The list of account types appears.
  5. Check the account type(s):
    • Checking
    • Savings
    • Corporate Checking
    • General Ledger
  6. Click
    Add Currencies
    . The ACH settings page appears.
  7. Check
    Select All
     or check each currency.
  8. Click
    Save
    .

RESULT

You must configure the ACH information fields. See Configuring ACH Information Fields.

Visa Click to Pay
 Configuration

You must enroll in
Visa Click to Pay
 and create a
Visa Click to Pay
 profile before you can enable it as a payment method.
See
Visa Click to Pay
 (PDF | HTML).
 Only the authorization and sale transaction types are supported for
Visa Click to Pay
 transactions.
Visa Click to Pay uses Visa Checkout services and API fields.
The payment methods selection page is displayed as part of the checkout process for these scenarios:
  • Multiple payment methods are enabled for the profile, and no
    payment_method
     field is included in the request.
  • Visa Click to Pay
     is the only enabled payment method for the profile.
  • payment_method
    =
    visacheckout
     is included in the request.
Visa Click to Pay
 requires the customer to enter only a username and password to pay for goods. It eliminates the need to enter account, shipping, and billing information. The customer logs in to their
Visa Click to Pay
 account and chooses the card with which they would like to pay. If the
Secure Acceptance
 profile is enabled to request the payer authentication service for a specific card type, the customer is redirected to the relevant payer authentication screen before
Secure Acceptance
 processes the transaction and redirects the customer to your website.

Configuring
Visa Click to Pay

  1. In the left navigation panel, choose
    Payment Configuration > Digital Payment Solutions
    . The Digital Payment Solutions page appears.
  2. Click
    Configure
    . The Visa Merchant Services Agreement appears.
  3. Review the
    Visa Click to Pay
     Services Agreement, then click
    Agree and Create Account
    . The
    Visa Click to Pay
     Configuration panel opens to the Merchant Configuration section.
  4. Enter your payment details.
  5. Click
    Submit
    .

Enabling the Payment Method for
Visa Click to Pay

  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Payment Settings
    . The Payment Settings page appears.
  4. Check
    Enable
    Visa Click to Pay
    .
  5. Enter the name of the
    Visa Click to Pay
     profile to be used. If no profile name is entered, the default
    Visa Click to Pay
     profile is used.
  6. Check the card types to request the payer authentication service for:
    • Visa—the Visa Secure service is requested.
    • Mastercard—the Mastercard Identity Check service is requested.
    • American Express—the American Express SafeKey service is requested.

    ADDITIONAL INFORMATION

  7. Indicate when to reject transactions based on a certain criterion:
    • Billing address details are incorrect (AVS fail).
    • Security code is incorrect (CVV/CVN fail).
    • The
      Visa Click to Pay
       risk score is above your specified score. Select the risk score to use with your fraud model. A value of 0 indicates that a risk score will not be taken into account, and a higher risk score indicates a higher perceived fraud risk.
  8. Click
    Save
    .

Enabling PayPal Express Checkout

PayPal Express Checkout is not supported on a
Secure Acceptance
 iframe integration.
Contact
Cybersource
 Customer Support to have your account configured for this feature. You must also create a PayPal business account.
See
Add the PayPal Express Checkout payment method to the
Hosted Checkout Integration
 payment methods selection page. Redirect the customer to their PayPal account login. When logged in to their PayPal account they can review orders and edit shipping or payment details before completing transactions.
The payment methods selection page is displayed as part of the checkout process when multiple payment methods are enabled for the profile and no
payment_method
 field is included in the request. If you include
payment_method=
paypal
 in the request, the payment methods selection page is not displayed, and the customer is redirected to PayPal.
  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Payment Settings
    . The Payment Settings page appears.
  4. Check
    Enable PayPal Express Checkout
    .
  5. Check
    Allow customers to select or edit their shipping address within PayPal
     to allow customers to edit the shipping address details that they provided in the transaction request to
    Secure Acceptance
    . Customers select a new address or edit the address when they are logged in to their PayPal account.
  6. When the transaction type is authorization, check one of these options:
    • Request a PayPal authorization and include the authorization response values in the response
      —check this option to create and authorize the PayPal order.
      The customer funds are not captured using this option. You must request a PayPal capture; see the PayPal guide. If the transaction type is
      sale
      ,
      Secure Acceptance
       authorizes and captures the customer funds.
    • Request a PayPal order setup and include the order setup response values in the response
      —check this option to create the PayPal order.
      The customer funds are not authorized or captured using this option. You must request a PayPal authorization followed by a PayPal capture request; see the PayPal guide. If the transaction type is
      sale
      ,
      Secure Acceptance
       authorizes and captures the customer funds.
  7. Click
    Save
    .

Security Keys

Before you can activate a profile, you must create a security key to protect each transaction from data tampering. A security key expires in two years.
You cannot use the same security key for both test and production transactions. You must download a security key for each version of
Secure Acceptance
 for test and production.
On the Profile Settings page, click
Security
. The Security Keys page appears. The security script signs the request fields using the secret key and the HMAC SHA256 algorithm. To verify data, the security script generates a signature to compare with the signature returned from the
Secure Acceptance
 server.

Creating Security Keys

  1. Log in to the
    Business Center
    .
  2. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  3. Choose a profile. The General Settings page appears.
  4. Click
    Security
    . The security keys page appears.
  5. Click the Create Key plus sign (+).
  6. Enter a key name (required).
  7. Choose signature version 1 (default).
  8. Choose signature method
    HMAC-SHA256
     (default).
  9. Click
    Create
    .
  10. Click
    Confirm
    . The Create New Key window expands and displays the new access key and secret key. This panel closes after 30 seconds.
  11. Copy and save or download the access key and secret key.
    • Access key: Secure Sockets Layer (SSL) authentication with
      Secure Acceptance
      . You can have many access keys per profile. See Scripting Language Samples.
    • Secret key: signs the transaction data and is required for each transaction. Copy and paste this secret key into your security script. See Scripting Language Samples.
      When done pasting the secret keys into your script, delete the copied keys from your clipboard or cached memory.

RESULT

By default, the new security key is active. The other options for each security key are:
  • Deactivate: deactivates the security key. The security key is inactive.
  • Activate: activates an inactive security key.
  • View: displays the access key and security key.
When you create a security key, it is displayed in the security keys table. You can select a table row to display the access key and the secret key for that specific security key.

Checkout Configuration

The payment form is the customer's checkout experience. It consists of either a series of pages or as a single checkout page in which the customer enters or reviews information before submitting a transaction. Select the fields that you want displayed on the single checkout page or on each page of the multi-step checkout process: billing, shipping, payment, and order review.

Configuring the Payment Form

  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Payment Form
    . The Payment Form page appears.
  4. Choose the payment form flow:
    • Multi-step payment form
      —the checkout process consists of a sequence of pages on which the customer enters or reviews information before submitting a transaction. The default sequence is payment selection (if multiple payment methods are enabled), billing, shipping, payment, review, and receipt.
    • Single page form
      —the checkout process consists of one page on which the customer enters or reviews information before submitting a transaction.

    ADDITIONAL INFORMATION

    Do not click
    Save
     until you have selected the billing or shipping fields, or both.
  5. Check
    Display the total tax amount in each step of the checkout process
    .

    ADDITIONAL INFORMATION

    The total tax amount must be included in each transaction. Calculate and include the total tax amount in the
    tax_amount
     field.
    Do not click
    Save
     until you have selected the billing or shipping fields, or both.
  6. Click
    Save
    .

Configuring Billing Information Fields

Select the billing information fields that your merchant provider requires. If the billing country is U.S. or Canada, you can select the state code field as a required field.
Cybersource
 recommends that if the billing country is U.S. or Canada, the state code and the postal code fields be selected as required. If the billing country is located in the rest of the world, you can also select the state code field as a required field.
Select the customer billing information fields that you want displayed on
Secure Acceptance
. If these fields are captured at an earlier stage of the order process (for example on your website), they can be passed into
Secure Acceptance
 as hidden form fields. See Request Fields. You can shorten the checkout process by not selecting billing information.
  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Payment Form
    . The Payment Form page appears.
  4. Check
    Billing Information
    . The billing information fields appear.
  5. Check the billing information fields that your merchant provider requires. The options for each field are:
    • Display: the customer can view the information displayed in this field. Choose this option if you want to pre-populate the billing information fields when the
      Secure Acceptance
       Hosted Checkout
       is rendered—these fields must be passed into
      Secure Acceptance
       as hidden form fields.
    • Edit: the customer can view and edit the billing information on the
      Secure Acceptance
       Hosted Checkout
      . When you select this option, the display option is automatically selected.
    • Require: the customer is required to enter the billing information on the
      Secure Acceptance
       Hosted Checkout
       before they submit the transaction. When you select this option, all other options are automatically selected.

    ADDITIONAL INFORMATION

    Do not click
    Save
     until you have selected the billing and order review fields.
  6. Indicate whether to mask sensitive fields.
  7. Click
    Save
    .

Configuring Shipping Information Fields

Select the shipping information fields that your merchant provider requires.
Select the customer shipping information fields that you want displayed on
Secure Acceptance
. These fields are optional. If you do not add these fields, the shipping information step is removed from
Secure Acceptance
. If these fields are captured at an earlier stage of the order process (for example, on your website), they can be passed into
Secure Acceptance
 as hidden form fields. See Request Fields. You can shorten the checkout process by not selecting shipping information.
  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Payment Form
    . The Payment Form page appears.
  4. Check
    Shipping Information
    .
  5. Check the shipping information fields that your merchant provider requires. The options for each field are:
    • Display: the customer can view the information displayed in this field. Choose this option if you want to pre-populate the shipping information fields when the
      Secure Acceptance
       Hosted Checkout
       is rendered—these fields must be passed into
      Secure Acceptance
       as hidden form fields.
    • Edit: the customer can view and edit the shipping information on the
      Secure Acceptance
       Hosted Checkout
      . When you select this option, the display option is automatically selected.
    • Require: the customer is required to enter the shipping information on the
      Secure Acceptance
       Hosted Checkout
       before they submit the transaction. When you select this option, all other options are automatically selected.

    ADDITIONAL INFORMATION

    Do not click
    Save
     until you have selected the shipping and order review fields.
  6. Indicate whether to mask sensitive fields.
  7. Click
    Save
    .

Configuring ACH Information Fields

Select the ACH account information fields that your merchant provider requires.
Select the customer ACh account information fields that you want displayed on
Secure Acceptance
.
  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Payment Form
    . The Payment Form page appears.
  4. Check the ACH account information to be included in
    Secure Acceptance
    . The options for each field are:
    • Display: The customer can view the information displayed in this field. Choose this option if you want to pre-populate the ACH information fields when the
      Secure Acceptance
       Hosted Checkout
       is rendered.
    • Edit: The customer can view and edit the ACH information on the
      Secure Acceptance
       Hosted Checkout
      . When you select this option, the display option is automatically selected.
    • Require: The customer is required to enter the ACH information on the
      Secure Acceptance
       Hosted Checkout
       before they submit the transaction. When you select this option, all other options are automatically selected.
  5. Indicate whether to mask sensitive fields.
  6. Click
    Save
    .

Configuring Order Review Details

Select the fields that you want displayed on the Order Review page of
the
Secure Acceptance
 checkout
. The customer reviews this information before submitting a transaction.
  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Payment Form
    . The Payment Form page appears.
  4. Check the fields that you want displayed on the Order Review page of
    Secure Acceptance
     Hosted Checkout
    . The options for each field are:
    • Display: the customer can view the information contained in this field. Available only for billing and shipping information.
    • Edit: the customer can view and edit the information contained in this field.
  5. Click
    Save
    .

Merchant Notifications

Secure Acceptance
 sends merchant and customer notifications in response to transactions. You can receive a merchant notification by email or as an HTTPS POST to a URL for each transaction processed. Both notifications contain the same transaction result data.
Ensure that your system acknowledges POST notifications (even when under load) as quickly as possible. Delays of more than 10 seconds might result in delays to future POST notifications.
Cybersource
 recommends that you implement the merchant POST URL to receive notification of each transaction. Parse the transaction response sent to the merchant POST URL and store the data within your order management system. This ensures the accuracy of the transactions and informs you when the transaction was successfully processed.

Configuring Merchant Notifications

  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Notifications
    . The Notifications page appears.
  4. Choose a merchant notification in one of two ways:
    • Check
      Merchant POST URL
      . Enter the HTTPS URL.
      Cybersource
       sends transaction information to this URL. For more information, see Response Fields. Only an HTTPS URL supporting TLS 1.2 or higher should be used for the merchant POST URL. If you encounter any problems, contact
      Cybersource
       Customer Support.
    • Check
      Merchant POST Email
      . Enter your email address.
      Cybersource
       sends transaction response information to this email address including payment information, return codes, and all relevant order information. See Response Fields.
  5. Choose the card number digits that you want displayed in the merchant or customer receipt:
    • Return payment card BIN: displays the card's Bank Identification Number (BIN), which is the first six digits of the card number. All other digits are masked: 123456xxxxxxxxxx
    • Return last four digits of payment card number: displays the last four digits of the card number. All other digits are masked: xxxxxxxxxxxx1234
    • Return BIN and last four digits of payment card number: displays the BIN and the last four digits of the card number. All other digits are masked: 123456xxxxxx1234
  6. Click
    Save
    .

Customer Receipts

You can send a purchase receipt email to your customer and a copy to your own email address. Both are optional. Customers can reply with questions regarding their purchases, so use an active email account. The email format is HTML unless your customer email is rich text format (RTF).

Configuring Customer Notifications

  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Notifications
    . The Notifications page appears.
  4. Check
    Email Receipt to Customer
    .
  5. Enter the sender email address to be displayed on the customer receipt. The customer will reply to this email with any queries.
  6. Enter the sender name of your business. It is displayed on the customer receipt.
  7. Check
    Send a copy to
    . This setting is optional.
  8. Enter your email address to receive a copy of the customer's receipt.

    ADDITIONAL INFORMATION

    Your copy of the customer receipt will contain additional transaction response information.
  9. Check
    Display Notification Logo
    .
  10. Click
    Upload Company Logo
    . Find and upload the image that you want to display on the customer receipt and email.

    ADDITIONAL INFORMATION

    The image file must not exceed 840 (width) x 60 (height) pixels and must be GIF, JPEG, or PNG. The logo filename must not contain any special characters, such as a hyphen (-).
  11. Check
    Custom Email Receipt
    .

    ADDITIONAL INFORMATION

    Cybersource
     recommends that you implement a DNS configuration to enable
    Cybersource
     to send email receipts on your behalf.
  12. Check the type of email receipt you want to send to a customer:
    • Standard email receipt: this email is automatically translated based on the locale used for the transaction.
    • Custom email receipt: this email can be customized with text and data references. The email body section containing the transaction detail appears between the header and footer. Custom text is not translated when you use different locales.
  13. Check
    Custom Email Subject
     and enter up to 998 characters. When the maximum number of characters is exceeded, the subject heading defaults to
    Order Confirmation
    .

    ADDITIONAL INFORMATION

    You can insert email smart tags in the email subject, header, and footer sections to include specific information. Select each smart tag from the drop-down list and click Insert.
  14. Click
    Save
    .

Customer Response Page

You must configure the customer response page before you can activate a profile.
You can choose to have a transaction response page displayed to the customer at the end of the checkout process, and a cancel response page displayed during the checkout process. Enter a URL for your own customer response page, or use the
Cybersource
 hosted response pages. Depending upon the transaction result, the
Cybersource
 hosted response pages are Accept, Decline, or Error. Review declined orders as soon as possible because you might be able to correct problems related to address or card verification, or you might be able to obtain a verbal authorization. You can also choose to display a web page to the customer after the checkout process is completed.

Configuring a
Cybersource
 Hosted Response Page

  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Customer Response
    . The Customer Response page appears.
  4. Under the Transaction Response Page heading, check
    Hosted by
    Cybersource
    .
  5. Under the Transaction Response Message heading, choose a number from the
    Retry Limit
     drop-down list. The maximum number of times a customer can retry a declined transaction is five.
  6. Under the Customer Redirect after Checkout heading, enter the redirect URL of the web page. This web page is displayed to the customer after the checkout process is completed.
  7. Click
    Save
    . The Profile Settings page appears.

Configuring a Custom Hosted Response Page

  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Customer Response
    . The Customer Response page appears.
  4. Under the Transaction Response Page heading, check
    Hosted by You
    .
  5. Enter the URL for your customer response page. Use port 80, 443, or 8080 in your URL.

    ADDITIONAL INFORMATION

    Only port 443 should be used with a HTTPS URL.
    A POST request with the transaction data is provided to this URL after the customer completes checkout.
    The POST request contains the reason code value of the transaction, which helps you determine possible actions to take on the transaction.
  6. Under the Transaction Response Message heading, choose a number from the
    Retry Limit
     drop-down list. The maximum number of times a customer can retry a declined transaction is 5.
  7. Under the Customer Redirect after Checkout heading, enter the redirect URL of the web page. This web page is displayed to the customer after the checkout process is completed.
  8. Click
    Save
    .

Configuring a Custom
Cybersource
 Hosted Response Page

  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Customer Response
    . The Customer Response page appears.
  4. Under the Custom Cancel Response Page heading, check
    Hosted by
    Cybersource
    .
  5. Click
    Save
    .

Configuring a Custom Cancel Response Page

  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Customer Response
    . The Customer Response page appears.
  4. Under the Custom Cancel Response Page heading, check
    Hosted by You
    .
  5. Enter the URL for your customer response page. Use port 80, 443, or 8080 in your URL.

    ADDITIONAL INFORMATION

    Only port 443 should be used with a HTTPS URL.
    A POST request with the transaction data is provided to this URL after the customer completes checkout.
    The POST request contains the reason code value of the transaction, which helps you determine possible actions to take on the transaction.
  6. Click
    Save
    .

Custom Checkout Appearance

Customize the appearance and branding of the
Secure Acceptance
 checkout pages by choosing a background color, font, and text color. Upload a logo or image, and align it within the header or footer.
Cybersource
 recommends that you preview your changes in the Image Preview window.
To display an image as the header banner of the payment form, the image dimensions must not exceed 840 (width) x 60 (height) pixels and the image size must not exceed 100 kB. To display a small logo within the header banner, the logo height must not exceed 60 pixels. The image file must be GIF, JPEG, or PNG.

Changing the Header Content

  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Branding
    . The Branding page appears.
  4. Check
    Display Header
    .
  5. Click the header color icon.
  6. Choose a color in one of two ways:
    • Enter a hexadecimal value for the header color of the payment form.
    • Click within the header color palette to choose a color. Click the color icon to confirm your selection.
  7. Click
    Browse
     to upload the image to display as the header banner or as a logo within the header banner.
  8. Choose the alignment option for the image or logo: left-aligned, centered, or right-aligned.
  9. Click
    Save
    .

Changing the Body Color and Font Settings

  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Branding
    . The Branding page appears.
  4. Choose a background color for the main body in one of two ways:
    • Enter a hexadecimal value for the background color.
    • Click within the header color palette to choose a color. Click the color icon to confirm your selection.
  5. Select a text font from the drop-down list.
  6. Choose a text color in one of two ways:
    • Enter a hexadecimal value for the text color.
    • Click within the header color palette to choose a color. Click the color icon to confirm your selection.
  7. Click
    Save
    .
  8. Click
    Set to Default
     to restore all the default settings on this page.

Changing the Total Amount Background and Text Color

If you are implementing the iframe embedded version of
Hosted Checkout Integration
, the total amount figure is not displayed within the iframe. Any settings you select below are ignored.
  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Branding
    . The Branding page appears.
  4. Choose a background color in one of two ways:
    • Enter a hexadecimal value for the background color.
    • Click within the header color palette to choose a color. Click the color icon to confirm your selection.
  5. Choose a text color in one of two ways:
    • Enter a hexadecimal value for the text color of the total amount.
    • Click within the header color palette to choose a color. Click the color icon to confirm your selection.
  6. Click
    Save
    .
  7. Click
    Set to Default
     to restore all the default settings on this page.

Changing the Progress Bar Color

  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Branding
    . The Branding page appears.
  4. Choose a color in one of two ways:
    • Enter a hexadecimal value for the color of the progress bar.
    • Click within the header color palette to choose a color. Click the color icon to confirm your selection.
  5. Click
    Save
    .
  6. Click
    Set to Default
     to restore all the default settings on this page.

Changing the Color and Text on the Pay or Finish Button

  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Branding
    . The Branding page appears.
  4. Choose a background color of the pay or the finish button in one of two ways:
    • Enter a hexadecimal value for the background color.
    • Click within the header color palette to choose a color. Click the color icon to confirm your selection.
  5. Choose a color of the pay or the finish button text in one of two ways:
    • Enter a hexadecimal value for the text.
    • Click within the header color palette to choose a color. Click the icon at the bottom right to confirm your selection.
  6. Check
    Change Button text
    . A text box appears for the pay button.
  7. Enter the text you want displayed on the pay button. This button text is required.
  8. Enter the text you want displayed on the finish button. This button text is required.
  9. Click
    Save
    .
  10. Click
    Set to Default
     to restore all the default settings on this page.