On This Page

Configuring Customer Notifications

  1. In the left navigation panel, choose
    Payment Configuration >
    Secure Acceptance
     Settings
    . The
    Secure Acceptance
     Settings page appears.
  2. Choose a profile. The General Settings page appears.
  3. Click
    Notifications
    . The Notifications page appears.
  4. Check
    Email Receipt to Customer
    .
  5. Enter the sender email address to be displayed on the customer receipt. The customer will reply to this email with any queries.
  6. Enter the sender name of your business. It is displayed on the customer receipt.
  7. Check
    Send a copy to
    . This setting is optional.
  8. Enter your email address to receive a copy of the customer's receipt.

    ADDITIONAL INFORMATION

    Your copy of the customer receipt will contain additional transaction response information.
  9. Check
    Display Notification Logo
    .
  10. Click
    Upload Company Logo
    . Find and upload the image that you want to display on the customer receipt and email.

    ADDITIONAL INFORMATION

    The image file must not exceed 840 (width) x 60 (height) pixels and must be GIF, JPEG, or PNG. The logo filename must not contain any special characters, such as a hyphen (-).
  11. Check
    Custom Email Receipt
    .

    ADDITIONAL INFORMATION

    Cybersource
     recommends that you implement a DNS configuration to enable
    Cybersource
     to send email receipts on your behalf.
  12. Check the type of email receipt you want to send to a customer:
    • Standard email receipt: this email is automatically translated based on the locale used for the transaction.
    • Custom email receipt: this email can be customized with text and data references. The email body section containing the transaction detail appears between the header and footer. Custom text is not translated when you use different locales.
  13. Check
    Custom Email Subject
     and enter up to 998 characters. When the maximum number of characters is exceeded, the subject heading defaults to
    Order Confirmation
    .

    ADDITIONAL INFORMATION

    You can insert email smart tags in the email subject, header, and footer sections to include specific information. Select each smart tag from the drop-down list and click Insert.
  14. Click
    Save
    .