Bancontact Refund Workflow

This workflow describes the sequence of events that comprise a successful Bancontact refund.
  1. The customer initiates a refund to the merchant.
  2. The merchant sends a refund API request to
    Cybersource
     and includes the sale request ID. For more information, see Refund a Payment.
  3. Cybersource
     sends either a
    pending
     or
    refunded
     status to the merchant.
  4. The merchant displays refund confirmation to the customer.
  5. To confirm the updated refund status, the merchant sends a check status API request to
    Cybersource
     and includes the refund request ID. For more information, see Check Transaction Status.
  6. Cybersource
     sends a
    refunded
     status to the merchant.