Refund a Payment

This section provides the information you need in order to process a refund, which is linked to a capture or sale. Bancontact transactions support:

Refunds of payments that have a status of settled.
Partial refunds and multiple refunds.
Refunds for the original payment amount and the addition of 25 EUR. If the original payment amount was 45 EUR, you can refund up to 70 EUR.

The refund service request is a follow-on request that uses the request ID value returned in the sale service reply. The request ID value links the refund transaction to the original payment transaction.

Before refunding a payment and returning funds to the customer account, the payment status must be settled. You must request a refund within 180 days of the authorization.