FILTER BY TAG

Check-Out Transaction Scenario

The check-out process begins when the guest indicates that they are checking out of the lodging.

Figure:

Check-Out Transaction Workflow
Lodging check-out transaction workflow diagram showing the sequence of events
                    that occur during check-out.
The lodging check-out transaction workflow typically includes this sequence of events:
  1. The guest confirms they want to pay their bill using the stored payment method.
  2. The lodging's system calculates the total amount due, including any remaining balance on the incremental authorization.
  3. The lodging's payment system processes the transaction, communicating with the payment processor and the card issuer.
  4. The lodging's payment system verifies the payment information, authorizes the transaction, and captures the funds.
  5. The front desk staff gives the guest a paper receipt, which includes charges and payment information.
  6. The lodging sends an electronic receipt or sends an email copy of the receipt to the guest (optional).