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Check-Out Transaction Scenario
The check-out process begins when the guest indicates that they are checking out of the
lodging.
Figure:
Check-Out Transaction Workflow
The lodging check-out transaction workflow typically includes this sequence of events:
- The guest confirms they want to pay their bill using the stored payment method.
- The lodging's system calculates the total amount due, including any remaining balance on the incremental authorization.
- The lodging's payment system processes the transaction, communicating with the payment processor and the card issuer.
- The lodging's payment system verifies the payment information, authorizes the transaction, and captures the funds.
- The front desk staff gives the guest a paper receipt, which includes charges and payment information.
- The lodging sends an electronic receipt or sends an email copy of the receipt to the guest (optional).