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Lodging Transaction Descriptions

Cybersource recommends that you include a description of the lodging transaction type in each transaction request. Include the lodging description in the comments request field,

clientReferenceInformation.comments

. The descriptions appear in the Business Center and in your transaction reports, which improves usability.

Add this enhancement at your next opportunity and perform testing of the field before live deployment. Making this change does not affect your L3 or MLV status, provided that no other changes are made.

Contact customer support if you would like Cybersource to review tests that you performed in a test environment after adding the comments request field.

Using the lodging transaction descriptions shown in the tables can help you identify different types of request messages in the Business Center when your lodging transactions are live.

Check-in Transactions
Service	Card Present (CP) or Card Not Present (CNP)	Comments Field Value	Description
Authorization	CNP	Checkin Auth CNP	Authorization when the guest makes the reservation online or by phone.
Sale	CNP	Checkin Sale CNP	Sale when the guest pays for the whole stay when they make the reservation online or by phone.
Authorization	CP	Checkin Auth CP	Authorization when the guest reserves their stay at check in.
Sale	CP	Checkin Sale CP	Sale when the guest pays for their stay and services at check in.

Incremental Authorizations
Service	Card Present (CP) or Card Not Present (CNP)	Comments Field Value	Description
Incremental Authorization	CP	Incremental Auth CP	Incremental authorization in person.
Incremental Authorization	CNP	Incremental Auth CNP	Incremental authorization using a token.

Checkout Transactions
Service	Card Present (CP)	Comments Field Value	Description
Capture	CP	Checkout Capture CP	Capture when the guest is checking out.
Sale	CP	Checkout Sale CP	Sale when the guest already paid for their stay and needs to pay for additional services.
Void	CP	Checkout Void CP	Void the capture when the guest uses a different form of payment, such as cash. A transaction can be voided only when the capture request has not already been submitted to your processor.
* There are no card-not-present transactions during the checkout procedure.

No-Show Transactions
Service	Card Not Present (CNP)	Comments Field Value	Description
Sale	CNP	Noshow Sale CNP	Sale when the guest is a no-show.
Refund	CNP	Noshow Refund CNP	Refund when the customer already paid for the whole stay. Refund the amount that is not included the no-show fee.

Refund and Credit Transactions
Service	Card Not Present (CNP)	Comments Field Value	Description
Refund	CNP	Service REFUND CNP	Follow-on refund for a previous capture or sale.
Credit	CNP	Service CREDIT CNP	Standalone credit.
Refund	CP	Service REFUND CP	Follow-on refund for a previous capture or sale.
Credit	CP	Service CREDIT CP	Standalone credit.

Error Transactions
Service	Card Not Present (CNP)	Comments Field Value	Description
Reversal	CNP	Error REVERSAL Timeout CNP	Reversal for a previous authorization that timed out.
Void	CNP	Error VOID Timeout CNP	Void for a previous capture or credit that timed out.
Void	CNP	Error VOID Payment CNP	Void for a previous payment that completed and needed to be voided within the same day.
Void	CNP	Error VOID Capture CNP	Void for a previous capture that completed and needed to be voided within the same day.
Reversal	CP	Error REVERSAL Timeout CP	Reversal for a previous authorization that timed out.
Void	CP	Error VOID Timeout CP	Void for a previous capture or credit that timed out.
Void	CP	Error VOID Payment CP	Void for a previous payment that completed and needed to be voided within the same day.
Void	CP	Error VOID Capture CP	Void for a previous capture that completed and needed to be voided within the same day.
Void	CNP	Error VOID Refund	Void for a previous refund that completed and needed to be voided within the same day.
Void	CNP	Error VOID Credit	Void for a previous credit that completed and needed to be voided within the same day.