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Check-In Transaction Scenario
Check-in is a crucial step in the guest's journey, and it sets the tone for their entire
stay. A smooth and efficient check-in process can make a positive impression on guests
and encourage them to return to your property.
Figure:
Check-In Transaction Workflow
The lodging check-in transaction workflow typically includes this sequence of events:
- The guest arrives and presents their identification and reservation information.
- The front desk staff verifies the guest's reservation.
- The front desk staff collects the guest's payment card.
- The front desk staff inserts, swipes, or taps the guest's payment card or enters the payment information manually into their payment system. The authorization request sent to the processor includes the lodging fields.
- The processor sends an authorization request to the issuing bank.
- The issuing bank approves the transaction and sends an authorization response to the processor.
- The payment technology provider (PTP) sends the authorization response to the lodging's property management system (PMS).
- The PMS updates the guest's reservation with the payment information and generates a receipt.
- The front desk staff gives the guest a room key and receipt.