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REST API | American Express

Search for Transactions

Your transactions are a vital part of your business, whether they originate from your merchant account or from one you manage. The Business Center helps you track, view, and process those transactions in the
Transaction Management
 module. You can search for transactions in a variety of ways.
Use the Transactions page to search for transactions that have been (successfully or unsuccessfully) processed on your account or for one or more of your merchants. Your search can include up to six months of transactions. You can use the search toolbar to limit the results that appear and further apply filters to refine which transactions are returned.
The Transactions page displays details for each transaction meeting your criteria in the search results.
You can click Cancel Search on the Transactions page or press the Escape key to end an in-progress transaction search.
  1. In the left navigation panel, click the
    Transaction Management
     icon.
  2. Click
    Transactions
    . The Transaction page appears, showing all transactions performed in the past seven days. Click the
    Date Range
     filter to change this range as needed.
  3. Choose one or more of the following options to retrieve transactions:
    Option
    Action
    Quick Search
    Enter text that is included in the transaction (see Use Filters and Parameters in Searches for more on which fields you can search).
    Date Range
    Select a date range or enter specific custom dates for which you want to search.
    Add Filter
    Select this option to include more filters in your search. See Use Filters and Parameters in Searches for more information.
    Saved Search Options
    Apply a previously saved search or edit, rename, delete, or set an existing search as default. See Apply Saved and Default Searches for more information.
  4. When you are done, select
    Search
    . The results of your search appear in the Transactions table. Status badges explain the status of the transaction at the point of entry into
    Cybersource
    . Badge colors correspond to the transaction application status:
    Status
    Description
    Success
    Transaction was processed successfully.
    Failed
    Transaction failed because of an error.
    Not Run
    Transaction type was not run because of an upstream error.
    Review
    Fraud management tool flagged this transaction for review.
    Reject
    Fraud management tool rejected this transaction.
    Challenge
    Cardholder is challenged to provide credentials for Payer Authentication.

AFTER COMPLETING THE TASK

  • Click the Request ID of any transaction to view transaction details. For more information, see View Transaction Details.
  • Process Actions on Transactions found in search results from the Details page.
  • Type or select a value in the “Filter” box of any column (below column heading) to further refine results.
  • Export search results. For more information, see Export Transaction Search Results.
  • Edit the Transactions table layout.
  • Click the
    Date
     column to sort the results by date.
  • Click
    Reset Search
     to remove filters and start again.