Cybersource
 automatically retries failed recurring payments based on the type of decline received from the service. The service retries the internal and external payment declines.
If the recurring billing service encounters an internal processing error, without sending the request out to the banking network, the service continues to retry the payment until the error is resolved.
If the recurring billing service encounters an external processing error when the request is sent out to the banking network,
Cybersource
 retries the payment a maximum of five times, based on the billing frequency, before changing the subscription status to suspended. During the retry period,
Cybersource
 changes the subscription status to delinquent.
Example of the system retry logic based on the billing frequency:
  • Daily
    : retry 1 hour later, 1 time
  • Monthly
    : retry every 2 days, 5 times
  • Weekly
    : retry every 1 day, 3 times
  • Yearly
    : retry every 15 days, 3 times