Customer Notifications

The Recurring Billing service sends email notifications to customers, based on the email address stored on the TMS customer token. The system will send three defined payment events:

Prepayment Notification: notification of an upcoming recurring payment.

Successful Payment Notification: notification of a successful recurring payment.

Failed Payment Notification: notification of recurring payment failure.

Cybersource sends email notifications from a Cybersource email address.

Example: Upcoming Payment for a Subscription

Hello,

Your recurring subscription will be charged to your payment card on file on

${paymentDate}

Subscription ID
:

${subscriptionId}

Subscription Name
:

${subscriptionName}

Billing Amount
:

${billingAmount} ${currency}

Setup Fee
:

${setupFee} ${currency}

Thank you,

${merchantName}

Example: Successful Payment for a Subscription

Hello,

Your recurring subscription has been successfully charged to your payment card on file.

Subscription ID
:

${subscriptionId}

Subscription Name
:

${subscriptionName}

Billing Amount
:

${billingAmount} ${currency}

Setup Fee
:

${setupFee} ${currency}

Transaction ID
:

${transactionId}

Transaction Date
:

${paymentDate}

Thank you,

${merchantName}

Failed Payment for a Subscription

Hello,

Your recurring subscription has failed to charge to your payment card on file.

Subscription ID
:

${subscriptionId}

Subscription Name
:

${subscriptionName}

Billing Amount
:

${billingAmount} ${currency}

Setup Fee
:

${setupFee} ${currency}

Transaction ID
:

${transactionId}

Transaction Date
:

${paymentDate}

Thank you,

${merchantName}