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Make a One-Time Payment After Migration

After migrating from the legacy Recurring Billing to the new Recurring Billing service, one-time payments are initiated using a different process. To submit a one-time, on-demand payment, send a Make Payment request from the Token Management module in the
Cybersource
Business Center
.
IMPORTANT
Perform this task only after the
payment synchronization period
 is complete. See Payment Synchronization Period.
  1. Follow these steps to request a one-time payment when you use the new Recurring Billing system:
  2. Log in to your
    Cybersource
     account at the
    Business Center
    .
  3. On the left navigation panel, click
    Token Management
     and
    Customers
    . The Token Management Customer screen appears.
  4. Enter your search criteria in Search Results pane and click
    Search
    . The Search Results pane lists all customer tokens that match your search criteria.
  5. Click the Token ID link for the customer token for which you want to view details. The Customer Details page appears and shows more information about the selected customer token.
  6. In the Payment Methods pane, click the
    linked Token ID
    . The Customer Details screen refreshes and shows additional information in the Billing Information, Payment Information, and Payment History panes.
  7. Click
    Make payment
    . The Make a Payment for this Token window appears.

    ADDITIONAL INFORMATION

    Screen capture of TMS Customer Details pop up for Make a Payment for this Token
    1. Select
      Yes
       or
      No
       to indicate whether or not the card holder initiated the transaction.
    2. In the drop-down list, choose the reason for the payment.
    3. Click
      Proceed
      . The pop up box closes and the Virtual Terminal screen appears. If you chose Yes to indicate that this is a card holder-iniitiated transaction, the page includes a Customer Presence pane of read-only information.
  8. In the Order Details pane, use the Amount and Currency fields to specify the payment amount and then click
    Next
    . The Virtual Terminal screen refreshes to show the Billing Information pane.
  9. Enter the customer information and click
    Next
    . The Virtual Terminal screen refreshes to show the Order Details, Customer Information, and Payment Information panes.
  10. Enter the payment card details in the Payment Information pane and click
    Submit
    . The Order Confirmation pop-up box appears and prompts you to continue with or cancel the payment request.
  11. To continue, click
    Submit
    . The Virtual Terminal Transaction Summary page appears showing a summary of the one-time payment.
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