Handling Authorization Timeouts with Check Status

Typically, when a timeout occurs during an authorization,

Cybersource

automatically performs an authorization reversal. However, RuPay does not support online authorization reversals. When a timeout occurs during an authorization for a RuPay transaction,

Cybersource

includes

a

ccAuthReply_reasonCode

field set to

151

in the authorization reply message. When you receive this value, check the status of the authorization by requesting the Check Status service.

The Check Status service includes a payment status field in the reply message. When the value of the payment status field is

AUTHORIZED

, proceed by requesting the capture service. When the value of the payment status field is

DECLINED

, the authorization is declined. You can request a different form of payment from the customer.