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Refund a Payment

Request a refund to return the funds from a completed payment. Refunding a payment requires the transaction ID from a capture or sale response.

Supported Refund Services

These refund services are available with PayTo Pay by Bank:

Full refunds for the same amount of the original sale

Partial refunds for an amount less than the original sale

Endpoints

Production:

POST https://api.cybersource.com/pts/v2/payments

Test:

POST https://apitest.cybersource.com/pts/v2/payments

Required Fields for Refunding a Payment

clientReferenceInformation.code: Set to an 18-character value or less.
orderInformation.amountDetails.currency: Set to
AUD
.
orderInformation.amountDetails.totalAmount
paymentInformation.paymentType.method.name: Set to
payToPayByBank
.
paymentInformation.paymentType.name: Set to
bankTransfer
.
processingInformation.actionList: Set to
AP_REFUND
.

Example: Refunding a Payment

Request

{
  "paymentInformation": {
    "paymentType": {
      "name": "bankTransfer",
      "method": {
        "name": "payToPayByBank"
      }
    }
  },
  "processingInformation": {
    "actionList": ["AP_REFUND"]
  },
  "orderInformation": {
    "amountDetails": {
      "totalAmount": "100.00",
      "currency": "AUD"
    }
  }
}

Response to a Successful Request

{
    "processorInformation": {
        "responseCode": "00001",
        "transactionId": "9af6bd29-8ea9-4f30-b6d4-58313566bcb0"
    },
    "orderInformation": {
        "amountDetails": {
            "totalAmount": "100.00",
            "currency": "AUD"
        }
    },
    "reconciliationId": "KOZX0DMQKX0D",
    "message": "Request was processed successfully.",
    "status": "PENDING",
    "id": "7544094135706957804805",
    "submitTimeUtc": "2025-08-05T17:52:08Z"
}