On This Page
FILTER BY TAG

Approving Payment Flagged for Fraud

This section describes how to approve an invoice payment that is flagged for fraud.
When the customer completes an invoice payment, this message may display to them: "Success. Your transaction is being processed. We will notify you when it is completed."
This message indicates that the payment is flagged for fraud. The customer must now wait until you accept or reject the payment using
Decision Manager
 in the
Business Center
. Until you accept or reject the payment, the customer can no longer make the payment. If the customer reloads the payment screen, this message displays: "Information: A payment is pending completion."
Follow these steps to approve a payment flagged for fraud:
  2. On the left navigation panel choose
    Decision Manager
     > Case Management > Cases
    .
    The Case Management page appears.
  3. Click the order number of the pending invoice payment.
    A decision window appears.
  4. To approve the flagged invoice payment, click (approve).
  5. After reviewing the comments and reason codes, click
    ACCEPT
    .
    The settlement information displays.
  6. Click
    SETTLE
    .
    The payment is now settled.
  7. (Optional) You can enable automatic settlement and reversals for accepted and rejected payments. This expedites the review process.
    1. On the left navigation panel, choose
      Decision Manager
       > Configurations > Extended Settings
      .
      The Extended Settings page opens.
    2. In the Payment Processing section, use the Description drop-down menu to choose
      Enable with Settlement Selected
      . This option enables payments that you accept to automatically settle.
RELATED TO THIS PAGE