Searching for Apple Pay Transactions

Use the Transaction Search page in the Business Center to identify Apple Pay transactions. You can search for transactions by date, application type, customer name, and other transaction identifiers.

For information about the Transaction Request Report, see the Business Center

Reporting Developer Guide

Search for Transactions

Your transactions are a vital part of your business, whether they originate from your merchant account or from one you manage. The Business Center helps you track, view, and process those transactions in the Transaction Management module. You can search for transactions in a variety of ways.

Use the Transactions page to search for transactions that have been (successfully or unsuccessfully) processed on your account or for one or more of your merchants. Your search can include up to six months of transactions. You can use the search toolbar to limit the results that appear and further apply filters to refine which transactions are returned.

The Transactions page displays details for each transaction meeting your criteria in the search results.

You can click Cancel Search on the Transactions page or press the Escape key to end an in-progress transaction search.

In the left navigation panel, click the

Transaction Management

icon.

Click

Transactions

. The Transaction page appears, showing all transactions performed in the past seven days. Click the

Date Range

filter to change this range as needed.

Choose one or more of the following options to retrieve transactions:

Option	Action
Quick Search	Enter text that is included in the transaction (see Use Filters and Parameters in Searches for more on which fields you can search).
Date Range	Select a date range or enter specific custom dates for which you want to search.
Add Filter	Select this option to include more filters in your search. See Use Filters and Parameters in Searches for more information.
Saved Search Options	Apply a previously saved search or edit, rename, delete, or set an existing search as default. See Apply Saved and Default Searches for more information.

When you are done, select

. The results of your search appear in the Transactions table. Status badges explain the status of the transaction at the point of entry into Cybersource. Badge colors correspond to the transaction application status:

Status	Description
Success	Transaction was processed successfully.
Failed	Transaction failed because of an error.
Not Run	Transaction type was not run because of an upstream error.
Review	Fraud management tool flagged this transaction for review.
Reject	Fraud management tool rejected this transaction.
Challenge	Cardholder is challenged to provide credentials for Payer Authentication.

AFTER COMPLETING THE TASK

Click the Request ID of any transaction to view transaction details. For more information, see View Transaction Details.

Process Actions on Transactions found in search results from the Details page.

Type or select a value in the “Filter” box of any column (below column heading) to further refine results.

Export search results. For more information, see Export Transaction Search Results.

Edit the Transactions table layout.

Click the

Date

column to sort the results by date.

Click

Reset Search

to remove filters and start again.

Searching for Apple Pay Transactions

Search by Transaction Phase

This search enables you to view transactions in any phase of the processing cycle. The phase that you choose determines which actions are available to further process a transaction. A searche returns a maximum of 2000 transactions.

When you choose the Custom option in the Date drop-down menu, you can access 13 months of data, but you can select only a 31-day range within that 13 months.

You can use one of these filters:

Settlements Pending Batch
:
Use this filter to find transactions that were settled by the merchant in the past 48 hours, but that are not yet forwarded by Business Center to the backend processors to fulfill a transaction. You can also choose to export search results or void any transaction that does not require further processing.

Authorizations Ready to Settle
:
Use this filter to find authorization transactions that are not settled. You can hide selected transactions from future searches. Use this option when you know that you will never capture an authorization for the transaction. For example, fraudulent or canceled orders cannot be captured. You can also choose to quickly settle or hide selected transactions.

Authorizations Needing Review
:
Use this filter to find authorization transactions flagged for review for either Smart Authorization or Authorization Code Needed reasons. You can hide transactions from future searches. Use this option when you know you will never capture an authorization for the transaction. For example, fraudulent or canceled orders cannot be captured. You can also quickly settle or hide one or more flagged transactions.

Exception Search
:
Use this filter to review details, including the reason, for transactions that encountered an error during processing. This data can also be found in the Transaction Exception Detail report.

To search by transaction phase:

In the left navigation pane, click the

Transaction Management

icon.

Click

Search by Transaction Phase

. The Transactions by Phase page appears.

Select the appropriate filter.

Choose the date range and response flag for your search, and click

. Results appear in the Search Results list.

Choose the date range for your search, and click

Apply

. Results appear in the Search by Phase list. To view the details of any transaction, click the Request ID link of the selected transaction.

Perform one or more of these:

Click the Request ID to view The Transaction Details Page.

Export the results to a local file.

Settle Transactions.

Hide Transactions from future searches.

Void Transactions.

Searching for Apple Pay Transactions