Known Issues

REST API
| EPS-35205

Description
The
processingInformation.paymentSolution
field submitted in a REST API authorization request is not returned in the response if a digital payment was used in the request and the merchant ID is not configured for the Token Management System.
Audience
Merchants who require
processingInformation.paymentSolution
in their REST API response payload.
Technical Details
None.
Workaround
Track the
processingInformation.paymentSolution
value from the authorization request instead of relying on the value returned in the response.

Partner Risk Controls
| EPS-33958

Description
The profile assignment feature cannot search for merchant accounts from the available merchant account list.
Audience
Resellers using Partner Risk Controls.
Technical Details
None.
Workaround
Use the file upload solution to assign profiles.

Invoicing
| EPS-34231

Description
If an invoicing transaction returns a soft decline, for example,
230 - CVV failure
, and the merchant subsequently settles the transaction manually using the Business Center, the invoice remains in pending status indefinitely.
Audience
Merchants who use invoicing.
Technical Details
None.
Workaround
None.