Known Issues

The SMS (text message) service is currently not working in Canada due to a compliance issue. The issue is triggered when users attempt to receive SMS messages for various functions such as One-Time Password, Decision Manager notifications, and other important alerts. As a result, users will not receive the SMS messages needed for these functions.

None.

None.

Users can use email as an alternative method while the issue with the SMS service is being resolved.

There is an issue that allows merchants whose account is part of a portfolio to use Virtual Terminal even if their account was not given permission to use it by the portfolio administrator.

Merchants whose accounts are part of a portfolio.

None.

If Virtual Terminal is required for the merchant account, it must be enabled on the

Manage Merchants > Product Enablement

page by a portfolio administrator.

A defect is preventing users who use single-sign on (SSO) to log in to the Business Center from deleting a role. The user receives the error message

role cannot be deleted as users exist for the role

even when there is no user assigned to the role.

Users who use SSO to log in to the Business Center.

None.

None.