Products Included:
 Customer Support Email Notifications
Region/Country:
 Global
Release Date:
 February 2025
Some notifications previously sent from donotreply@support.cybersource.com will be sent from donotreply@notifications.visaacceptance.com with new branding and visual style. Work with your network administrators to add this domain to your allow list so that you continue to get certain notifications.
The donotreply@notifications.visaacceptance.com address will communicate security alerts, major changes and service updates, and other important notifications. Automated notifications regarding certificate expirations will continue to come from donotreply@support.cybersource.com, so do not remove this domain from your allow list.
Important notices regarding service interruptions or outage notifications are handled by our Support Status Page at https://status.cybersource.com/. This Status page and the emails generated from the page are Cybersource’s primary way of informing you of significant events. We strongly recommend that all interested parties visit the Support Status Page and sign up to get those notifications from this platform.
To request notifications from the Support Status Page:
  2. Click
    Manage Subscriptions
    .
  3. Enter your email address and click
    Subscribe via Email
    .
    A confirmation email will be sent to the email address you entered.
  4. Respond to the email message, confirming that the address is valid.
  5. Return to the status page and use the
    Manage My Subscriptions
     button to subscribe or unsubscribe to the topics that interest you.