Products Included:
Customer Support Email NotificationsRegion/Country:
GlobalRelease Date:
February 2025Some notifications previously sent from donotreply@support.cybersource.com will
be sent from donotreply@notifications.visaacceptance.com with new branding and visual style. Work
with your network administrators to add this domain to your allow list so that you continue to
get certain notifications.
The donotreply@notifications.visaacceptance.com address will communicate
security alerts, major changes and service updates, and other important notifications.
Automated notifications regarding certificate expirations will continue to come from
donotreply@support.cybersource.com, so do not remove this
domain from your allow list.
Important notices regarding service interruptions or outage notifications are handled by our
Support Status Page at https://status.cybersource.com/. This Status page and the emails
generated from the page are Cybersource’s primary way of informing you of significant events.
We strongly recommend that all interested parties visit the Support Status Page and sign up to
get those notifications from this platform.
To request notifications from the Support Status Page:
- Navigate to https://status.cybersource.com.
- ClickManage Subscriptions.
- Enter your email address and clickSubscribe via Email.A confirmation email will be sent to the email address you entered.
- Respond to the email message, confirming that the address is valid.
- Return to the status page and use theManage My Subscriptionsbutton to subscribe or unsubscribe to the topics that interest you.