Known Issues

A defect causes some REST API transaction retries in India to fail with the message

HTTP 401 - Authentication Failed

.

Indian clients who use the REST API.

None.

Retry the transaction.

A defect prevents Paymentech Smartpay from returning the Network Trace ID (NTID) for Google Pay transactions that use Mastercard.

The NTID is not being returned by SmartPay, specifically for Mastercard transactions made using Google Pay. The reported transaction is a Cardholder-Initiated Stored Credential (CSTO).

Merchants who process Google Pay Mastercard transactions.

None.

None.

A defect prevents the system from logging when a customer deletes a Partner Risk Controls (PaRC) profile. Consequently, if a user deletes a PaRC profile, there is no way to determine who deleted the profile.

Partners who use PaRC.

None.

None.

A defect exposed an option in the Business Center that is not yet functional. In user permissions, a custom transaction search permission called View Full Payment can be selected by an administrator. However, the permission is not yet functional.

Administrator users who create custom user permissions.

None.

None.

A defect is causing two problems associated with the Decision Manager Negative List:

Users whose negative list contains a customer ID with more than 30 characters might see incorrect decisions, despite the customer ID field being able to hold up to 100 characters.
Users searching for transactions that used a negative list containing a customer ID more than 30 characters might see failed searches.

Users of Decision Manager Negative List.

None.

None.

A defect prevents portfolio-level accounts from processing on-demand token payments in the Business Center’s Virtual Terminal.

Portfolio users that process token payments in the Virtual Terminal.

None.

Use a merchant-level account instead.