Time-Out Voids for a Capture, Sale,
Refund
, or
Credit

When you do not receive a response message after requesting a capture, sale, or credit, this feature enables you to void the transaction that you requested.
Include the
clientReferenceInformation.transactionId
 field in the original request for a capture, sale,
refund
, or
credit
. The value of the merchant transaction ID must be unique for 180 days.
When the original transaction fails, the response message for the reversal request includes these fields:
  • voidAmountDetails.originalTransactionAmount
  • processorInformation.responseCode

Endpoint

Production:
POST
https://api.cybersource.com
/pts/v2/voids/
Test:
POST
https://apitest.cybersource.com
/pts/v2/voids/

Required Fields for a Time-Out Void for a Capture, Sale,
Refund
, or
Credit

REST Example: Time-Out Void for a Capture, Sale, Refund, or Credit

Light Dark
Request
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{"clientReferenceInformation": {
    "transactionId": "987654321"
  },
  "reversalInformation": {
    "amountDetails": {
      "totalAmount": "100.00"
    },
    "reason": "testing"
  }}
Request the Full Authorization Reversal Service
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{"orderInformation" : {
    "amountDetails" : {
      "currency" : "USD"
    }
  },
  "reversalInformation" : {
    "amountDetails" : {
      "totalAmount" : "100.00"
    }
  }}
Response to a Successful Request
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{"_links": {
    "self": {
      "method": "GET",
        "href": "/pts/v2/voids/6541933390746728203005"
    }
  },
  "clientReferenceInformation": {
    "code": "1654193339056"
  },
  "id": "6541933390746728203005",
  "orderInformation": {
    "amountDetails": {
      "currency": "USD"
    }
  },
  "status": "VOIDED",
  "submitTimeUtc": "2022-06-02T18:08:59Z",
  "voidAmountDetails": {
    "currency": "usd",
    "voidAmount": "100.00"
  }}