Standing Instructions

A Standing Instruction (SI) is an agreement between the customer, the merchant, and the acquirer. The merchant sets up a fixed payment to automatically charge the customer's card account at regular intervals and notifies the acquirer of the billing arrangement. The cardholder enters their card information and configures when the payments should occur. The payment interval can be specified as a day of the week or a date during the month. A notice of the amount and the date of the transaction is sent to the customer and the issuer before the transaction happens so that the customer retains the opportunity to decline the transaction. This process of alerting the customer to an impending transaction is called
intimation
. The customer can cancel a SI transaction by contacting the merchant or the issuer.
There are three aspects to a SI transaction:
  • Registration: The customer registers their payment information and configures the parameters of the SI transactions so that the payments can be automatically processed at the stipulated time. By configuring the payment parameters for the first SI transaction, subsequent SI transactions do not require the cardholder to enter any payment information. With intimation, the cardholder must approve of each transaction before it occurs.
  • Modification: The cardholder information and payment parameters configured for the SI transactions can be modified at any time. Before any cardholder information or the existing parameters configured for the SI transaction can be modified, two factor authentication is used to verify the cardholder's identity .
  • Deregistration: Cardholder information and payment parameters for SI transactions can be deregistered (or cancelled) at any time. To end the future payments scheduled with a SI transaction, deregister the cardholder.
For each aspect of a SI transaction, the cardholder goes through payer authentication to verify that the cardholder is enrolled in a payer authentication program and then the cardholder's identity is validated using two factor authentication. After the SI transaction is initially set up, payer authentication is not required for subsequent installments unless the SI is modified.