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Refund

Send a refund request to issue a full or partial refund to the customer's bank account. Refunds can be requested only when the sale is settled. A refund request requires the request ID from the sale response.
You can only refund payments processed with GBP currency.

Endpoints

Set the
apRefundService_run
 field to
true
, and send the request to one of these endpoints:
Production:
https://ics2ws.ic3.com/commerce/1.x/transactionProcessor
Test:
https://ics2wstest.ic3.com/commerce/1.x/transactionProcessor

Response Statuses

Cybersource
 responds to your refund request with one of these statuses in the
apRefundReply_status
 field:
  • PENDING
    : The refund request is accepted and is processing. A webhook notification informs you when the refund is complete. See Webhook Subscriptions. If you do not receive a webhook notification, send a check status request. See Check Status.
  • REJECT
    : The refund request is not successful. Send a new refund request.
Cybersource
 also responds with a reason code in the
apRefundReply_reasonCode
 field. For more information about reason codes, see Reason Codes and Pay by Bank Response Codes.
If you send a check status request to retrieve the current refund status, these are the possible responses:
  • PENDING
    : The refund request is accepted but is not complete. Continue to request the check status service in 60-minute intervals until the status updates.
  • REFUNDED
    : The settled amount is successfully refunded back to the customer's account.
  • REJECT
    : The refund request is not successful. An unsuccessful request can be due to either Pay by Bank rejecting the transaction or a technical error.