Transaction Statuses Workflow

This workflow describes the sequence of possible statuses you can receive when processing a Klarna transaction.

Figure:

Transaction Statuses Workflow
  1. The merchant sends a session API request to
    Cybersource
     and receives one of these possible statuses:
    • COMPLETED
      : The customer completed the checkout process. You can now authorize the funds.
    • FAILED
      : The session request is not successful. Send a new session request.
    • INITIATED
      : The session is initiated and the customer may now checkout. Send periodic check status requests until the status updates to
      COMPLETED
      . For more information, see Check a Request Status.
  2. The merchant sends an authorization API request to
    Cybersource
     and receives one of these possible statuses:
    • FAILED
      : The authorization request is not successful. Send a new authorization request. A failed request can be due to either Klarna rejecting the transaction or a technical error.
    • PENDING
      : The authorization request is accepted but is not authorized. Request the check status service to retrieve status updates. For more information, see Check Status.
  3. The merchant sends a check status API request to
    Cybersource
     and receives one of these possible statuses:
    • ABANDONED
      : The customer did not complete the payment using the redirect URL or widget.
    • AUTHORIZED
      : The customer's funds are authorized. You can now capture the authorized amount.
    • FAILED
      : The authorization request is not successful. Send a new authorization request. A failed request can be due to either Klarna rejecting the transaction or a technical error.
    • PENDING
      : The authorization request is successful and is still processing. Request the check status service again to retrieve status updates.
  4. If the customer or merchant decides to cancel the purchase, the merchant sends an authorization reversal API request to
    Cybersource
     and receives one of these possible statuses:
    • FAILED
      : The authorization reversal is not successful. Send a new request. A failed request can be due to either Klarna rejecting the transaction or a technical error.
    • AUTH_REVERSED
      : The authorization is successfully reversed.
  5. The merchant sends a capture API request to
    Cybersource
     and receives one of these possible statuses:
    • FAILED
      : The capture request is not successful. Send a new capture request. A failed request can be due to either Klarna rejecting the transaction or a technical error.
    • PENDING
      : The capture request is accepted but is not completed. Request the check status service again to retrieve status updates.
    • SETTLED
      : The capture request is settled for the requested amount.
  6. The merchant sends a check status for the capture API request to
    Cybersource
     and receives one of these possible statuses:
    • CHARGEBACK
      : The customer submitted a payment dispute for the purchase, and Klarna reviewed and approved a chargeback to the customer. For more information about chargebacks, see Klarna Chargebacks.
    • FAILED
      : The capture request is not successful. Send a new capture request. A failed request can be due to either Klarna rejecting the transaction or a technical error.
    • PENDING
      : The capture request is accepted but is not completed. Request the check status service again to retrieve status updates.
    • SETTLED
      : The capture request is settled for the requested amount.
  7. If the customer returns a purchase, the merchant sends a refund API request to
    Cybersource
     and receives one of these possible statuses:
    • FAILED
      : The refund request is not successful. Send a new refund request. A failed request can be due to either Klarna rejecting the transaction or a technical error.
    • PENDING
      : The refund request is successful and is currently processing. Request the check status service again to retrieve status updates.
    • REFUNDED
      : The captured payment is successfully refunded.
  8. The merchant sends a check status for the refund API request to
    Cybersource
     and receives one of these possible statuses:
    • FAILED
      : The refund request is not successful. Send a new refund request. A failed request can be due to either Klarna rejecting the transaction or a technical error.
    • PENDING
      : The refund request is successful and is currently processing. Request the check status service again to retrieve status updates.
    • REFUNDED
      : The captured payment is successfully refunded.