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REST API | American Express
System Reports
This window contains daily, weekly, and monthly performance reports for basic
Decision Manager
features, trends in fraud and fraud
prevention, and detailed information about Decision Manager
.To view a report, click the report link. On the report page, use the filters to
choose a date range or time frame, or additional search filters. If no reports are
available for those search criteria, you receive a message. To download the reports,
click .
XLS
or PDF
. For more
information, see the Decision Manager
Reporting GuideGroup administrators can view a combined report for all of their merchants, including
those who are not part of the group, followed by a report for each merchant.
System Performance Reports
In all reports, accepted orders appear in green, rejected orders in red, and
orders to review in yellow.
The maximum time period for a report date range is 31 days.
Report Name | Description |
|---|---|
Profile Performance Comparison
Report | This report shows the performance of your active and
passive profiles. You can view the profiles that are performing well
and those that may need refining. This report is available in HTML,
PDF, and XLS formats. You can choose a search date and time interval
from the past hour to the past month, or you can choose a custom
range. |
Risk Score Distribution Report | This report shows the percentage of accepted and
rejected orders that receive a score within a predetermined range.
This report is available in HTML, PDF, and XLS formats. You can
choose a search date and time interval from the past hour to the
past month, or you can choose a custom range. |
Profile Rule Performance Report | This report shows the results of the rule evaluation
in your active and passive profiles. This report is available in
HTML and XLS formats. You can choose a search date and time interval
from the past hour to the past month, or you can choose a custom
range. |
Order Conversion Summary Report | This report provides a summary of all the orders that
went through your system for the specified time period. The report
shows orders that were automatically accepted or reject by the
system as well as those that went through review. This report is
available in HTML, PDF, and XLS formats. |
Monthly Trend Reports
These monthly reports are available for the previous 16 months in HTML, PDF, and XLS formats. All
reports are generated at 9:00 p.m. Pacific Time. Changes made after that time appear
in the following day's reports.
Report Name | Description |
|---|---|
System Automation Report | This report shows the percentages of transactions
initially accepted and rejected by the profile compared to the
number of transactions and the value of the transactions. |
Fraud Rate Report | This report enables you to compare your overall fraud
rate to creditbacks and other fraud markings. The charts show total
fraud compared to the number of transactions and the value of the
transactions. |
Chargeback Rate Report | This report displays the revenue for transactions
that were marked as suspect with the fraud chargeback reason and the
fraud rate. |
Prevented Fraud Report | This report ascertains the effectiveness of your
fraud prevention process by comparing the amount of fraud that
occurred to the amount of fraud that was prevented by your fraud
prevention process. |
Detail Reports
These reports
are available in CSV or XML formats. Links to the corresponding Conversion Detail
DTD or
Decision Manager
Detail XSD are provided in the upper right corner of the
Detail reports window.Report Name | Description |
|---|---|
Conversion Detail Report | Shows the results of the converted orders for each
reviewer. This report is sorted by request ID. It contains the
status, name of reviewer, queue assignment, and order profile for
each order that is marked review or reject. |
Decision Manager Detail Report | This report contains data from the fields you select
in Reports Subscription Management. |