Cancel a Direct Debit Workflow

This workflow describes the sequence of events that comprises cancelling a mandate.

Figure:

Cancel Workflow
  1. The customer begins to check out on the merchant website or the customer's recurring bill is due.
  2. The merchant sends a sale API request to the
    Cybersource
     with the mandate ID from the mandate creation response. For more information, see Process a Direct Debit Sale.
  3. Cybersource
     responds to the merchant with a
    pending
     status and a request ID.
  4. The customer or merchant decide to cancel the payment.
  5. The merchant sends a cancel API request to
    Cybersource
     with the request ID. For more information, see Cancel a Direct Debit.
  6. Cybersource
     responds to the merchant with a
    Cancelled
     status.
  7. The merchant displays the direct debit mandate cancellation confirmation to the customer.