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Customer Notifications

The new Recurring Billing supports two customer notification methods: email and webhooks. You can configure one method or you can confiture both notification methods.

Email Notifications

Legacy Recurring Billing does not send customer notifications by email. The new Recurring Billing automatically sends email notifications to customers.

Webhook Notifications

Cybersource offers the Webhooks REST API. You can use it to subscribe to a webhook for a supported system event type. Designate a URL to receive notifications for that event. Webhooks let you to respond to events with code.

Create and manage webhook subscriptions for the Recurring Billing event types listed in the table. In the webhooks request message, set the

productId

API field to

recurringBilling

and set the

eventTypes

API field to one of the values listed in the Event Type column of the table.

Recurring Billing Event Notifications
Product ID	Event Type	Description
recurringBilling	rbs.subscriptions.charge.failed	Notifies the customer of a recurring payment failure.
	rbs.subscriptions.charge.pre-notified	Notifies the customer of an upcoming recurring payment.
	rbs.subscriptions.charge.created	Notifies the customer of a successful recurring payment.

To customize your notifications, use webhooks. For details, go to the Cybersource API Developer Center. In the left navigation pane, select

Platform Services

Webhooks

Create Webhook Security Keys

. Use the webhook request builder and live console to test example REST API requests.