Known Issues

In Case Management, when a user exports a quick search to XML, an invalid XML attribute is generated in the downloaded file. This prevents the user from opening the exported file, leading to a validation error.

Users of Case Management in Decision Manager.

None.

When a portfolio account looks up the address of a child account, the address is sometimes different from the one listed in the child account.

Portfolio users of Invoicing.

None.

None.

When portfolio users in the Business Center navigate from Manage Merchants to Transaction Details and then clicks the back button, they are redirected to the login page instead of Manage Merchants.

Portfolio users.

None.

Perform the transaction search again without using the back button.

After new transacting organizations are created, users of merchant-level accounts might not be able to see transactions for those organizations immediately. In some cases, it can take up to a few weeks before the transactions become searchable.

Portfolio users.

None.

Search for the transactions using a transacting or portfolio organization's user account instead of a merchant organization.

Merchants who use Account Takeover Protection in the Business Center see a red banner error when attempting to Mark as Suspect an event.

Merchants who use Account Takeover Protection.

None.

Manually or Programmatically add information to the negative list.

During merchant boarding, when Payer Authentication is configured for Cartes Bancaires cards, the field for Acquirer ID does not accept hyphen (-) or space ( ) characters. However, Cartes Bancaires does accept those values.

Users of merchant boarding.

None.

Contact the Support team.