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Known Issues

Acceptance Devices
 | EPS-36954

Description
Mastercard contactless transactions are failing on Acceptance devices, for some cards.
Audience
Merchants who process contactless Mastercard transactions on Acceptance devices.
Technical Details
The problem occurs before authorization. The error message is:
ERROR_HARDWARE_SECURITY_MODULE
Reason: Invalid track1 tag value
.
Workaround
None.

Payments
 | EPS-36967

Description
An intermittent issue sometimes prevents transactions from being settled or credited for merchants who process through Moneris.
Audience
Merchants who process transactions through Moneris.
Technical Details
None.
Workaround
None.