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Known Issues

Transaction Search
 | EPS-34742

Description
When merchants load a saved search that contains more than one filter, only one filter is shown. The other filters are blank or missing.
Audience
Merchants who use Transaction Search.
Technical Details
None.
Workaround
None.

Virtual Terminal
 | EPS-35660

Description
If a merchant is generating reports by filtering
Client Application
 with
UBC Virtual Terminal
 or
Legacy Virtual Terminal
 options, they will not see Virtual Terminal transactions in the reports.
Audience
Merchants who use the legacy Virtual Terminal for payment transactions.
Technical Details
The transactions use the value
UBC Virtual Terminal
, but the filter option in the report setting is
Legacy Virtual Terminal
. As a result, it falsely appears that transactions are missing in the reports.
Workaround
Until the issue is fixed, do not use the
Legacy Virtual Terminal
 filter option in the report setting. Follow these steps:
  1. In report settings, set
    Client Application
     to
    All
    .
  2. Add the
    Source
     field to your report.
  3. After export, filter the
    Source
     column in Excel for
    UBC Virtual Terminal
    .