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Known Issues {#rn-known-issues}
===============================

**Transaction Search** \| EPS-34742
-----------------------------------

Description
:
When merchants load a saved search that contains more than one filter, only one filter is shown. The other filters are blank or missing.

Audience
:
Merchants who use Transaction Search.

Technical Details
:
None.

Workaround
:
None.

**Virtual Terminal** \| EPS-35660
---------------------------------

Description
:
If a merchant is generating reports by filtering *Client Application* with *UBC Virtual Terminal* or *Legacy Virtual Terminal* options, they will not see Virtual Terminal transactions in the reports.

Audience
:
Merchants who use the legacy Virtual Terminal for payment transactions.

Technical Details
:
The transactions use the value *UBC Virtual Terminal* , but the filter option in the report setting is *Legacy Virtual Terminal*. As a result, it falsely appears that transactions are missing in the reports.

Workaround
:
Until the issue is fixed, do not use the *Legacy Virtual Terminal* filter option in the report setting. Follow these steps:
:
1. In report settings, set **Client Application** to **All**.
2. Add the **Source** field to your report.
3. After export, filter the **Source** column in Excel for **UBC Virtual Terminal**.