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Release Notes

These release notes cover all releases to the production server for the week ending
July 25, 2025
.

Announcements

These are the announcements for
July 25, 2025
.

BIN Lookup Service 2.0

Products Included:
 BIN Lookup
Region/Country:
 Global
Expected Release Date:
 Currently in Limited Availability
The BIN Lookup Service 2.0 for the production environment is currently in Limited Availability.
Effective October 1, 2025
, network availability for BIN Lookup Service 2.0 will be restricted to
American Express
,
Discover
, and
Visa
. This restriction will apply to all existing resellers and direct merchants using the service. BIN Lookup Service 2.0 with the current set of enabled networks will continue for existing clients until October 1, 2025, and there will be no immediate disruption in service. Our current focus is moving the service from Limited Availability to General Availability, and working on enhanced product features.
Any new resellers or direct merchants need to have an agreement and pricing in place to be enabled for the BIN Lookup Service. They can be enabled for American Express, Discover, and Visa along with certain regional networks.

Features Introduced This Week

China UnionPay
 | RM-37624

Description
Absa Bank is added as an acquier for China UnionPay.
Audience
Merchants who use Absa as their acquirer and who also use China UnionPay.
Benefit
Merchants who use Absa as an acquirer can also use China UnionPay.
Technical Details
None.
Important Dates
Released to production July 24, 2025.

Oracle NetSuite 25.3.3

Description
This release provides an option for passing a token as either
customerId
 or
paymentInstrumentId
.
Audience
Users of Oracle NetSuite.
Benefit
Additional flexibility.
Technical Details
None.
Important Dates
Released on July 21, 2025.

News Center
 | RM-35607

Description
A widget has been added to the Business Center dashboard which gives the user access to Tech Partner News Center. This is helpful for Independent Software Vendors and other tech partners.
Audience
Tech partners.
Benefit
This additional channel of communication provides tech partners with quick access to the latest product news, security, and compliance updates.
Technical Details
None.
Important Dates
Released to production July 24, 2025.

Fixed Issues

No customer-facing fixes were released this week.

Known Issues

Security Keys
 | EPS-32983

Description
When a merchant-level account with an underscore in the account name generates a P12 security keys in the Business Center's Key Management page, they receive the message
Error, an error occurred retrieving the keys
.
Audience
Business Center users.
Technical Details
None.
Workaround
Use a transacting account instead of a merchant account. Or if you plan to use the P12 key for multiple merchant accounts, generate a meta key.

Payments
 | EPS-33062

Description
The merchant advice code is not always returned for the Simple Order or SOAP Toolkit API implementation for some rejected authorization responses.
Audience
Users of the Simple Order API and the SOAP Toolkit API.
Technical Details
ccAuthReply_merchantAdviceCode
 and
ccAuthReply_merchantAdviceCodeRaw
 are not returned for some rejected authorization responses.
Workaround
You can retrieve complete response information by using the transaction search in either the Business Center or the Transaction Search API.

Decision Manager
| EPS-33117

Description
Some users receive a red banner error in the Business Center when they attempt to edit a Decision Manager queue.
Audience
Users of Decision Manager.
Technical Details
None.
Workaround
None.

Flex Microform Version 2
 | EPS-32476

Description
Merchants might experience transaction failures due to invalid card type errors when sending token creation requests using Flex Microform v2. This issue occurs when a reseller has Partner Risk Controls services enabled. In these cases, Flex does not include the card type in the initial request payload; instead, the card type is added later during the PaRC request process. This can result in validation errors and failed transactions for affected merchants.
Audience
Merchants integrating Flex Microform version 2, particularly those whose resellers have Partner Risk Controls services enabled. The issue does not impact all such merchants and might depend on account configuration.
Technical Details
Merchants received the error
102 The field is invalid: card_type
. The issue arises when the
card_type
 value is missing or does not meet the expected validation requirements in the transaction payload.
Workaround
To avoid validation errors, merchants can ensure the
card_type
 value is explicitly included in the transaction request payload.

Partner Risk Controls
 | EPS-32921

Description
Some transactions whose Electronic Commerce Indicator is set to
ECI=7
 were not blocked by Partner Risk Controls.
Audience
Users of Partner Risk Controls.
Technical Details
None.
Workaround
None.

Fraud Management Essentials
 | EPS-31123

Description
Users of Fraud Management Essentials who have signed up to receive SMS messages when a transaction is processed are not receiving SMS messages.
Audience
Users of Fraud Management Essentials.
Technical Details
None.
Workaround
Use email messsges instead of SMS until the problem is resolved.

Merchant Boarding Templates
 | EPS-32626

Description
Users might experience a persistent error message when applying a card processing template while boarding merchants in the Business Center.
Audience
This issue may impact merchants using the Boarding Template feature in the Business Center for card processing configuration.
Technical Details
The error message incorrectly indicates missing information when the card processing template application is processed, even if incomplete information was provided.
Workaround
If this error is encountered, users can switch to a different tab in the Business Center platform, then return to the original tab and click
Apply
 again. The form should then submit as expected.

Merchant Management
 | EPS-32722

Description
An intermittent issue is affecting users who edit merchant accounts on the Manage Merchants page. When a user edits only attributes in the Common Settings section and submits the changes, they might see a red banner that says
Error: An unknown error occurred. Try again later.
 However, the changes are successfully saved.
Audience
Users of Merchant Boarding.
Technical Details
None.
Workaround
You can ignore the error message.

Paypal
 | EPS-32184

Description
When clients pass in the
note_to_payer
 and/or
note_to_payee
 fields for SOAP XML integrations, the values are not transmitted to the processor.
Audience
Cybersource PayPal merchants using the Billing Agreement.
Technical Details
No errors are received by the merchant.
Workaround
None.

RTSS
 | EPS-32633

Description
Some customers might receive duplicate messages at their endpoint URL.
Audience
Users of RTSS.
Technical Details
None.
Workaround
None.

Business Center
 | EPS-32636

Description
Some users of the Business Center with non-administrative roles cannot access the My Profile section. When they attempt to navigate to the My Profile section using the link at the top-right corner of the screen, the page is blank.
Audience
Global.
Technical Details
None.
Workaround
None.

Transaction Search
 | EPS-32719

Description
Merchant reference numbers that contain the slash character (/) cannot be searched for using the default search filters.
Audience
Global.
Technical Details
None.
Workaround
Filter your search by using the
+add filter
 option at the top of the page.

Decision Manager
 | EPS-32768

Description
An intermittent issue sometimes causes an error when a user runs a Case Management search.
Audience
Users of Decision Manager.
Technical Details
None.
Workaround
Try the search again. Retries are usually successful.

Virtual Terminal
 | EPS-32807

Description
Due to an intermittent issue, when a one-time payment is made in the Virtual Terminal, the receipt sent to the customer sometimes shows 0.00 instead of the transaction amount.
Audience
Merchants who use Virtual Terminal to make one-time payments.
Technical Details
None.
Workaround
Merchants can manually resend the email receipt using the Transaction Summary page, which shows the correct amount.