Payer Authentication (3D-Secure) | EPS-30800
Payer Authentication (3D-Secure)
| EPS-30800- Description
- When a Payer Authentication Validation request is sent to perform a non-payer authentication transaction using a JCB payment card, the response might be aDINVALIDDATA (102)error regarding a CAVV cyptogram.
- Audience
- Merchants using Payer Authentication to perform non-payment authentication calls using JCB cards.
- Technical Details
- The Payer Authentication Validation service currently expects a CAVV cryptogram in the response payload. However, we have been informed that JCB does not return a CAVV for non-payment authentication.
- Workaround
- None.
Decision Manager | EPS-31148
Decision Manager
| EPS-31148- Description
- Case Management searches for payment transactions that span mutliple dates and use merchant-defined data return incomplete results. This does not apply to non-payment requests (Decision Manager only).
- Audience
- Users that use merchant-defined data to search within Case Management.
- Technical Details
- None.
- Workaround
- None.
Reporting | EPS-31274
Reporting
| EPS-31274- Description
- When creating, copying, or editing a recurring report subscription, if you set the start time to 12XX PM (where XX is any value between 00 and 59), the action fails with a red banner error that saysFailed to create report.
- Also, when creating, copying, or editing a recurring report subscription, if you set the start time to 12XX AM (except 1200 AM), the subscription gets saved with start time 12XX PM instead.
- These issues affect all time zones.
- Audience
- Merchants who use recurring report subscriptions.
- Technical Details
- None.
- Workaround
- The only variation of 12XX AM or PM that works is 1200 AM.
Decision Manager with Payer Authentication | EPS-31746
Decision Manager with Payer Authentication
| EPS-31746- Description
- When Decision Manager rejects a pre-authorization request, the respose code is 100 (successful authorization), however, no authorization was sent.
- Audience
- Merchants that use Decision Manager with Payer Authentication.
- Technical Details
- None.
- Workaround
- None.
SMS Service | EPS-31357
SMS Service
| EPS-31357- Description
- The SMS (text message) service is currently not working in Canada due to a compliance issue. The issue is triggered when users attempt to receive SMS messages for various functions such as One-Time Password, Decision Manager notifications, and other important alerts. As a result, users will not receive the SMS messages needed for these functions.
- Audience
- None.
- Technical Details
- None.
- Workaround
- Users can use email as an alternative method while the issue with the SMS service is being resolved.
Virtual Terminal | VASRCA-364
Virtual Terminal
| VASRCA-364- Description
- There is an issue that allows merchants whose account is part of a portfolio to use Virtual Terminal even if their account was not given permission to use it by the portfolio administrator.
- Audience
- Merchants whose accounts are part of a portfolio.
- Technical Details
- None.
- Workaround
- If Virtual Terminal is required for the merchant account, it must be enabled on theManage Merchants > Product Enablementpage by a portfolio administrator.
Business Center Role Management | EPS-30767
Business Center Role Management
| EPS-30767- Description
- A defect is preventing users who use single-sign on (SSO) to log in to the Business Center from deleting a role. The user receives the error messagerole cannot be deleted as users exist for the roleeven when there is no user assigned to the role.
- Audience
- Users who use SSO to log in to the Business Center.
- Technical Details
- None.
- Workaround
- None.