Known Issues

An intermittent issue can cause the Purchase and Refund report to display duplicate rows.

Merchants who use the Purchase and Refund report.

None.

None.

Due to an intermittent issue, credit authorizations (online credit) might be processed as standard credits (offline credit). This issue can affect compliance in some mandated regions.

None.

None.

Due to an intermittent issue, when merchants on the GetNet gateway cancel a credit using the Cancel Transaction API, an internal error sometimes occurs.

Users of the Cancel Transaction API on the GetNet gateway.

None.

None.

Search results for Fraud Managerment Essentials in the Business Center are currently prevented from being exported.

Users of Fraud Management Essentials.

None.

Try using the Reporting feature or copy and paste from the user interface.

When a reseller account uses the Visa Analytics Platform (VAP) to create a custom role for a merchant-level user, the role is not applied, and the user does not inherit the permissions for the custom role.

Users of VAP who use custom roles.

None.

To add the custom role:

Navigate to the newly created account's user profile.
From the User Role drop-down menu, select CUSTOM.
Create the custom role.

When digital payment transactions use the Cybersource decryption method and fail with the error

102 DINVALIDDATA Unable to Decrypt Payment Data

, the error is not displayed in reports. This might cause difficulties in identifying the root cause of those rejections during reconciliation.

Merchants and resellers using digital payment transactions that use the Cybersource decryption method.

None.

None.

Transactions processed through the Elavon Americas gateway that combine Decision Manager and payment authorization with CVV are being declined.

Merchants who process Decision Manager transactions and use Elavon Americas.

Error Message:

Reason Code 102

.

Reply Message:

The following request field(s) is either invalid or missing: card_suffix

.

None.

When an Apple Pay refund is submitted for an authorization that is more than 60 days old and the refund uses a two-digit expiration date, the refund is declined.

Merchants who process Apple Pay refunds.

Error Message:

The field is invalid: paymentInstrument.card.expirationYear

.

Send four-digit expiration date.