Known Issues

Merchant Management

| 1268114

Description

The

Download/Export to CSV

option on the Manage Merchants page in the Business Center does not work.

Audience

Users of the Manage Merchants page in the Business Center.

Technical Details

Choosing the

Download/Export to CSV

option results in the error message

error msg: The file is not available. Try again later.

Workaround

None.

Decision Manager

| 1462308

Description

An intermittent issue sometimes delays updates to Decision Manager profiles from taking effect for up to 20 minutes.

Audience

Users of Decision Manager.

Technical Details

None.

Workaround

None.

Token Management System

Description

A defect is causing transaction declines when a customer uses Visa guest checkout to pay with a Visa network token.

Audience

Merchants that use the Token Management System to process Visa network tokens.

Technical Details

None.

Workaround

None.

SOAP Toolkit

| 1507886

Description

A defect in SOAP Toolkit versions 1.218 and later causes some merchants to experience transaction declines when processing authorization transactions.

Audience

Users of SOAP Toolkit.

Technical Details

None.

Workaround

Use version 1.127 or earlier until the defect is fixed.

Payments

| 1463865

Description

Account Funding Transactions (AFTs) using a Mastercard on the FDI Global processor might result in the following clearing rejection error:

Reject Code 0018

.

Audience

Merchants who process AFTs using FDI Global.

Technical Details

None.

Workaround

None.

Payments

Description

An intermittent issue is causing some merchants processing authorization transactions to receive the following error:

A Runtime Exception has occurred: unknown

.

Audience

Merchants who process authorization transactions.

Technical Det

Payments

ails

None.

Workaround

None.

Unified Checkout Drop-In UI

Description

In the testing environment, new Visa Click to Pay users are unable to enroll their cards and complete checkout.

Audience

Users of Unified Checkout Drop-In UI and Visa Click to Pay.

Technical Details

None.

Workaround

None.

Payments

| 8290331

Description

Merchants processing a Payer Authentication transaction using a Discover card on FDI Global might receive the following error:

The field is invalid: payment_network_token_transaction_type

.

Audience

Merchants that use Payer Authentication on FDI Global.

Technical Details

None.

Workaround

None.

China UnionPay

| 1441599

Description

Merchants using the Vantiv CNP processor experience one of two errors:

Reason Code 102 DINVALIDDATA This card is not supported by the processor card_type
.
Reason Code 203 DREJECT Refused Credit Card if their customers are using China UnionPay
.

Audience

Merchants who process China UnionPay transactions though Vantiv CNP.

Technical Details

None.

Workaround

None.

Reporting

Description

A very small group of merchants might experience some transactions missing when viewing the Chargeback and Retrieval Detail Report in the Business Center for the month of July 2024.

Audience

Merchants who view the July 2024 Chargeback and Retrieval Detail Report in the Business Center.

Technical Details

None.

Workaround

None.

Payments

| 1496527

Description

A defect causes authorization requests that were sent using the API to fail when there are accented characters in the payload and the merchant account uses Elavon Americas as a payment processor.

Audience

Merchants who use the API to send authorization transactions and use Elavon Americas as a payment processor.

Technical Details

None.

Workaround

Exclude accented characters until the defect is fixed.

Decision Manager

| 001473403 and 1491147

Description

A defect is causing transactions that use card type EFTPOS (070) to be excluded from Decision Manager and Fraud Management Essentials.

Audience

Users of Decision Manager.

Technical Details

None.

Workaround

None.

.Net SDK

Description

We have found a defect in the sample code for our .Net SDK that occurs if you use .Net Framework version 4.7.1 or later. It results in the error

System.Security.Cryptography.CryptographicException: Invalid algorithm specified

.

Audience

Users of the .Net SDK sample code.

Technical Details

See Workaround.

Workaround

Add the following lines to the

app.config

file:

<runtime>
  <AppContextSwitchOverrides value="Switch.System.Security.Cryptography.Xml.UseInsecureHashAlgorithms=true;
Switch.System.Security.Cryptography.Pkcs.UseInsecureHashAlgorithms=true" />
</runtime>

Invoicing

| 001463865

Description

A defect was discovered that sometimes causes customers to receive invoice payment reminders after the invoice was paid.

Audience

Merchants that use Invoicing to accept payment from their customers.

Technical Details

None.

Workaround

None.

Payer Authentication Documentation

| 001495891

Description

The

Payer Authentication Rest API Developer Guide

and the Developer Center's REST API Reference both incorrectly state that the

tokenInformation.transientToken

field can be used for transient tokens in the Payer Authentication setup request. However, only the

tokenInformation.transientTokenJwt

field is available for transient tokens in the Payer Authentication setup request.

There is also a defect in the REST API Java SDK sample code and in the Developer Center API Reference live console's sample request. Payer Authentication Setup Completion with Flex Transient Token is missing the card details.

Audience

Developers integrating the Payer Authentication REST API.

Technical Details

None.

Workaround

Use the

tokenInformation.transientTokenJwt

field instead of the

tokenInformation.transientToken

field and include the card details in the request.