Known Issues

Merchants on Elevon Americas that enable the new Dynamic Data feature might experience transaction failures due to a defect in data validation.

Merchants on Elevon Americas.

The API field

merchant_country

is not being validated correctly.

If you would like to use the Dynamic Data feature, contact Customer Support to have your account configured and monitored.

A defect is causing a false success message during batch upload in the Business Center. If a batch upload file contains a

batchID

field with a value longer than the maximum supported length of 8 characters, the batch fails, as it was designed to do. However, the response message says

file successfully uploaded

.

Users of Batch Upload.

None.

Manually verify that the value of any

batchID

field is within the 8 character maximum before uploading.

Merchants using

auth_type

=autocapture

when performing a sale transaction might experience data issues in the Business Center, Decision Manager, and Reporting.

Users of the Payments 2.0 platform.

The current implementation of the Payments 2.0 platform does not support

auth_type

=autocapture

.

Refrain from using

auth_type

=autocapture

in sale transactions until this issue is fixed. Instead, use

auth_type

=standardcapture

or

auth_type

=verbal

.

Boarding new transacting merchant IDs using the Merchant Boarding API might require assistance by Visa Acceptance Solutions Customer Support to adjust the hierarchy.

Users of the Merchant Boarding API.

None.

The

Download/Export to CSV

option on the Manage Merchants page in the Business Center does not work.

Users of the Manage Merchants page in the Business Center.

Choosing the

Download/Export to CSV

option results in the error message:

error msg: The file is not available. Try again later.

None.

An intermittent issue sometimes delays updates to Decision Manager profiles for up to 20 minutes.

Users of Decision Manager.

None.

None.

A defect is causing transactions to be declined when a customer uses Visa guest checkout to pay with a Visa network token.

Merchants that use the Token Management service to process Visa network tokens.

None.

None.

A defect in SOAP Toolkit versions 1.218 and later causes some merchants to experience declined transactions when processing authorization transactions.

Users of SOAP Toolkit.

None.

Use version 1.127 or earlier until the defect is fixed.