Known Issues

Merchants using

auth_type

=autocapture

when performing a sale transaction might experience data issues in the Business Center, Decision Manager, and Reporting.

Users of the Payments 2.0 platform.

The current implementation of the Payment 2.0 platform does not support

auth_type

=autocapture

.

Refrain from using

auth_type

=autocapture

in sale transactions until this issue is fixed. Instead, use

auth_type

=standardcapture

or

auth_type

=verbal

.

Boarding new Transacting Merchant IDs using the Merchant Boarding API might require assistance by Visa Acceptance Solutions Customer Support to adjust the hierarchy.

Users of the Merchant Boarding API.

None.

The

Download/Export to CSV

option on the Manage Merchants page in the Business Center does not work.

Users of the Manage Merchants page in the Business Center.

Choosing the

Download/Export to CSV

option results in the error message:

error msg: The file is not available. Try again later.

None.

An intermittent issue sometimes delays updates to Decision Manager profiles for up to 20 minutes.

Users of Decision Manager.

None.

None.

A defect is causing transaction to be declined when a customer uses Visa guest checkout to pay with a Visa network token.

Merchants that use the Token Management System to process Visa network tokens.

None.

None.

A defect in SOAP Toolkit versions 1.218 and later causes some merchants to experience declined transactions when processing authorization transactions.

Users of SOAP Toolkit.

None.

Use version 1.127 or earlier until the defect is fixed.

Account Funding Transactions (AFTs) using a Mastercard on the FDI Global processor might result in the following clearing rejection error:

Reject Code 0018

.

Merchants who process AFTs using FDI Global.

None.

None.

An intermittent issue is causing some merchants processing authorization transactions to receive the following error:

A Runtime Exception has occurred: unknown

.

Merchants who process authorization transactions.

None.

None.

In the testing environment, new Visa Click to Pay users cannot enroll their cards and complete checkout.

Users of Unified Checkout Drop-In UI and Visa Click to Pay.

None.

None.

Merchants processing a Payer Authentication transaction using a Discover card on FDI Global might receive the following error:

The field is invalid: payment_network_token_transaction_type

.

Merchants that use Payer Authentication on FDI Global.

None.

None.

Merchants using the Vantiv CNP processor experience one of two errors:

Reason Code 102 DINVALIDDATA This card is not supported by the processor card_type
.
Reason Code 203 DREJECT Refused Credit Card if their customers are using China UnionPay
.

Merchants who process China UnionPay transactions though Vantiv CNP.

None.

None.

A very small group of merchants might experience some transactions missing when viewing the Chargeback and Retrieval Detail Report in the Business Center for the month of July 2024.

Merchants who view the July 2024 Chargeback and Retrieval Detail Report in the Business Center.

None.

None.