Recurring Billing | 001354539
Recurring Billing
| 001354539- Description
- Merchants using the Edge browser who use the Business Center’s Merchant Switch feature to switch to a subordinate merchant account and then attempt to create a new subscription in Recurring Billing might receive an error message sayingTry Again Later.
- Audience
- Users of Edge, Merchant Switch, and Recurring Billing.
- Technical Details
- None.
- Workaround
- Using Google Chrome does not trigger this error.
Payer Authentication with Network Tokens | 1332105
Payer Authentication with Network Tokens
| 1332105- Description
- There is a flaw in processing some Mastercard transactions when using Chase Paymentech as a processor. If a Mastercard payment transaction uses a network token containing card credentials and received a successful Payer Authentication response, the transaction fails when it is received by Chase Paymentech.
- Audience
- Merchants who process Mastercard transactions through Chase Paymentech and use Payer Authentication and network tokens.
- Technical Details
- The transaction request fails because unnecessary data is added to it by our system.
- Workaround
- Do not migrate Mastercard tokens to network token until the defect is resolved.
TMS and Transaction Details | 1367414
TMS and Transaction Details
| 1367414- Description
- An intermittent issue sometimes causes the Transaction Details page to wrongly identify the Token Type of a transaction and generate a hyperlink which fails to return results.
- Audience
- TMS users relying on Transaction Details pages.
- Technical Details
- None.
- Workaround
- Navigate to the Token Management > Customers page and filter the results using the token displayed in the Transaction Details page.
API Testing—Partial Authorization
API Testing—Partial Authorization
- Description
- Attempts to use our testing environment to test FDI Global API processor test triggers for Partial Authorization are not returning an expected value in the fieldauth_account_balanceif the merchant category code (MCC) is not set correctly.
- Audience
- Merchants for FDI Global who test Partial Authorization API transactions in our testing environment.
- Technical Details
- If Merchant Category Code (MCC) is set to 1111 in the request, theauth_account_balanceresponse field contains 9999999999.99 instead of 100.00.
- Workaround
- Configure merchants in the testing environment with a valid MCC when using FDI Global as a processor.
Merchant Boarding with Meta Key | 1375954
Merchant Boarding with Meta Key
| 1375954 - Description
- Some portfolio merchants are unable to assign Meta Keys to subordinate accounts.
- Audience
- Users of merchant boarding and meta keys.
- Technical Details
- None.
- Workaround
- None.
Payer Authentication | 1282932
Payer Authentication
| 1282932- Description
- API requests that combine Payer Authentication with authorization and include relaxed AVS return a billing information error.
- Audience
- Users who send API requests combining Payer Authentication and Authorization with relaxed AVS.
- Technical Details
- None.
- Workaround
- Send separate Payer Authentication and Authorization requests.
Reporting | 1360340
Reporting
| 1360340- Description
- There is an intermittent issue that sometimes causes an HTTP 500 timeout response when you are using the REST API to download the Batch Upload report with a large number of transactions.
- Audience
- Merchants who download the Batch Upload report using the REST API.
- Technical Details
- None.
- Workaround
- Download the report in the Business Center.