Recurring Billing
| 001354539

Description
Merchants using the Edge browser who use the Business Center’s Merchant Switch feature to switch to a subordinate merchant account and then attempt to create a new subscription in Recurring Billing might receive an error message saying
Try Again Later
.
Audience
Users of Edge, Merchant Switch, and Recurring Billing.
Technical Details
None.
Workaround
Using Google Chrome does not trigger this error.

Payer Authentication with Network Tokens
| 1332105

Description
There is a flaw in processing some Mastercard transactions when using Chase Paymentech as a processor. If a Mastercard payment transaction uses a network token containing card credentials and received a successful Payer Authentication response, the transaction fails when it is received by Chase Paymentech.
Audience
Merchants who process Mastercard transactions through Chase Paymentech and use Payer Authentication and network tokens.
Technical Details
The transaction request fails because unnecessary data is added to it by our system.
Workaround
Do not migrate Mastercard tokens to network token until the defect is resolved.

TMS and Transaction Details
| 1367414

Description
An intermittent issue sometimes causes the Transaction Details page to wrongly identify the Token Type of a transaction and generate a hyperlink which fails to return results.
Audience
TMS users relying on Transaction Details pages.
Technical Details
None.
Workaround
Navigate to the Token Management > Customers page and filter the results using the token displayed in the Transaction Details page.

API Testing—Partial Authorization

Description
Attempts to use our testing environment to test FDI Global API processor test triggers for Partial Authorization are not returning an expected value in the field
auth_account_balance
if the merchant category code (MCC) is not set correctly.
Audience
Merchants for FDI Global who test Partial Authorization API transactions in our testing environment.
Technical Details
If Merchant Category Code (MCC) is set to 1111 in the request, the
auth_account_balance
response field contains 9999999999.99 instead of 100.00.
Workaround
Configure merchants in the testing environment with a valid MCC when using FDI Global as a processor.

Merchant Boarding with Meta Key
| 1375954

Description
Some portfolio merchants are unable to assign Meta Keys to subordinate accounts.
Audience
Users of merchant boarding and meta keys.
Technical Details
None.
Workaround
None.

Payer Authentication
| 1282932

Description
API requests that combine Payer Authentication with authorization and include relaxed AVS return a billing information error.
Audience
Users who send API requests combining Payer Authentication and Authorization with relaxed AVS.
Technical Details
None.
Workaround
Send separate Payer Authentication and Authorization requests.

Reporting
| 1360340

Description
There is an intermittent issue that sometimes causes an HTTP 500 timeout response when you are using the REST API to download the Batch Upload report with a large number of transactions.
Audience
Merchants who download the Batch Upload report using the REST API.
Technical Details
None.
Workaround
Download the report in the Business Center.