Billing
| 000844003

Description
A defect occurs in the Business Center when you navigate to
Account Management > Billing
. The message at the top of the page says “paymyinvoice.currencyAlert” instead of “Supported Invoice payment currency - USD, CAD, GBP & EUR”.
Audience
Users of Billing in the Business Center.
Technical Details
None.
Workaround
None.

Card-Present Transactions
| 001270916

Description
A defect causes some card-present transactions with a failed PIN entry to receive the error message “Decline - Inactive card or card not authorized for card-not-present transactions.”
Audience
Users of in-person card terminals.
Technical Details
None.
Workaround
None.

Transaction Search by Phase | 001278832

Description
A defect was discovered that occurs when you search for
Transactions by Phase > Authorizations Ready to Settle
, submit those transactions for capture, and then submit them again while they are processing. Doing this causes duplicate transactions.
Audience
Global.
Technical Details
None.
Workaround
Wait until capture requests are finished and do not resubmit them.

Transaction Details | 001179848

Description
A defect was discovered that sometimes prevents a customer email address from displaying in the Transaction Details page of the Business Center.
Audience
Users of Transaction Details.
Technical Details
None.
Workaround
None.

Merchant-Initiated Transactions | 001199750

Description
A defect was discovered that causes some authorization requests for merchant-initiated transactions that use tokenization
and
that are older than 60 days to fail to settle. Until the defect is fixed, a new authorization is required to regenerate the token.
Audience
Merchants in India.
Technical Details
This issue occurs when a merchant-initiated transaction is sent that includes an authorization and capture but does not include this API field the payload:
REST API:
processingInformation.authorizationOptions.initiator.credentialStoredOnFile
Simple Order API:
subsequentAuthFirst
SCMP API:
subsequent_auth_first
Consequently, the authorization component of the transaction succeeds, but the capture fails. We will update our system to ensure that the authorization fails when the API field is not present.
Workaround
When you send a merchant-initiated transaction that includes an authorization and capture, be sure to include the API field in the payload.

Decision Manager Reporting | 001246333

Description
A defect was found that causes some report replays for Decision Manager to display the error "Data not found."
Audience
Users of Decision Manager who request report replays.
Technical Details
This error occurs when the report has not finished regenerating.
Workaround
Ignore the error and try again in a few hours.

RTSS | 001266247

Description
A defect was discovered that causes RTSS messages for authorization reversals (
payments.reversals.accept
) to lack the
originalSystemTraceAuditNumber
field for American Express transactions.
Audience
Users of RTSS.
Technical Details
None.
Workaround
None.

Merchant Boarding | 001268114

Description
A defect was discovered that prevents the Export Merchant List from working in the legacy version of Manage Merchants in the Business Center. The message “The file is not available, please try again later” displays.
Audience
Users of portfolio accounts.
Technical Details
None.
Workaround
None.

Electronic Funds Transfer at Point of Sale | 001270802

Description
A defect was discovered that sometimes happens to Electronic Funds Transfer at Point of Sale (EFTPOS) transactions. When the month of a card's expiration date is December, the expiration year sometimes increments by one, causing transaction failure.
Audience
Users of EFTPOS.
Technical Details
The root cause is a setting in the code that uses YYYY (week year) instead of yyyy (calendar year).
Workaround
None.

Transaction Details | 001179848

Description
A defect was discovered that creates two issues:
  • Some customer email addresses are not displaying in the Transaction Details page of the Business Center.
  • Searching transactions by email sometimes does not display all transactions associated with that email address.
Audience
Users of Transaction Search and Details.
Technical Details
None.
Workaround
None.