We are introducing known issues into our release notes. Known issues are defects discovered in our system that we are working to fix. When possible, we provide a workaround that you can use until the issue is fixed. When the issue is fixed, it is moved to the Fixed Issues section.

Transaction Details | 001179848

Description
A defect was discovered that sometimes prevents a customer email address from displaying in the Transaction Details page of the Business Center.
Audience
Users of Transaction Details.
Technical Details
None.
Workaround
None.

Decision Manager Reporting | 001246333

Description
A defect was found that causes some report replays for Decision Manager to display the error "Data not found."
Audience
Users of Decision Manager who request report replays.
Technical Details
This error occurs when the report has not finished regenerating.
Workaround
Ignore the error and try again in a few hours.

RTSS | 001266247

Description
A defect was discovered that causes RTSS messages for authorization reversals (
payments.reversals.accept
) to lack the
originalSystemTraceAuditNumber
 field for American Express transactions.
Audience
Users of RTSS.
Technical Details
None.
Workaround
None.

Merchant Boarding | 001268114

Description
A defect was discovered that prevents the Export Merchant List from working in the legacy version of Manage Merchants in the Business Center. The message “The file is not available, please try again later” displays.
Audience
Users of portfolio accounts.
Technical Details
None.
Workaround
None.

Electronic Funds Transfer at Point of Sale | 001270802

Description
A defect was discovered that sometimes happens to Electronic Funds Transfer at Point of Sale (EFTPOS) transactions. When the month of a card's expiration date is December, the expiration year sometimes increments by one, causing transaction failure.
Audience
Users of EFTPOS.
Technical Details
The root cause is a setting in the code that uses YYYY (week year) instead of yyyy (calendar year).
Workaround
None.

Transaction Details | 001179848

Description
A defect was discovered that creates two issues:
  • Some customer email addresses are not displaying in the Transaction Details page of the Business Center.
  • Searching transactions by email sometimes does not display all transactions associated with that email address.
Audience
Users of Transaction Search and Details.
Technical Details
None.
Workaround
None.