Split Shipments Payments

A split-shipment payment is useful for processing payments for orders that include multiple products that are split into multiple shipments. For example, an order might be split into different shipments because:

One or more items included in an order are not immediately available for shipment.

Different items included in an order are shipped from different locations.

Different items includes in an order need to be shipped to different locations.

Split-shipment payments enable you to split an order into multiple shipments using multiple captures. You are able to request multiple captures for one authorization, multiple authorizations and one capture, or an authorization and a sale.

Benefits of Using Split Shipments

There are some benefits to processing a split-shipment payment:

In an order where one or more items is not immediately available for shipment, shipping the available item immediately is better than holding up the delivery of the entire order.

The transactions for the split-shipment order are linked together in the Business Center and in reports.

When you split an order into multiple shipments with multiple captures, Cybersource requests the additional authorizations for you.

Requirements for Processing Split Shipments

Services:

Authorization

Capture

Prerequisite:

Contact customer support to have your account configured for this feature.

A Visa Platform Connect account can only be enabled for either the multiple captures or split shipments feature, but not both.

Additional Authorizations

When you need an additional authorization for an order, you can use the

link-to-request

field to link follow-on authorizations to the original authorization in addition to the basic fields required for every authorization request. The follow-on authorization is linked to the original authorization in the Business Center and in reports. The captures for these authorizations are also linked to the original authorization in the Business Center and in reports.

For an additional authorization on a processor that supports merchant-initiated transactions, the authorization request must include the subsequent authorization fields that are required for merchant-initiated transactions.

Obtaining the Status of a System-Generated Authorization

A system-generated authorization is not performed in real time. The response message that you receive indicates that the request was received, not whether it was approved or declined.

A system-generated authorization can be declined for the same reasons that a regular authorization can be declined. Cybersource recommends you use one of following methods to obtain the status of the system-generated authorization request before shipping the product:

Business Center: use the capture request ID to search for the follow-on capture. The details for all related transactions are displayed on the Transaction Details
page. It can take a maximum of 6 hours for the status of the system-generated authorization request to be available.

Transaction Detail API: you must use version 1.3 or later of the report and include the parameter

includeExtendedDetail

in your query. It can take a maximum of 6 hours for the status of the system-generated authorization request to be available.

Transaction Exception Detail Report: Cybersource recommends you use this report on a daily basis to identify transactions that were declined.

Additional Captures

When you need an additional capture for an order, Cybersource performs a system-generated authorization for additional capture requests using the payment data from the original authorization. The system-generated authorization is linked to the original authorization in the Business Center and in reports. The captures are linked to the authorizations in the Business Center and in reports through the request IDs as with any capture.