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How to Refund an Installment Payment

This workflow describes the sequence of events that comprise a successful installment refund. Before you can refund an installment payment, you must complete a payment using an installment plan. See How to Process a Installment Payment.

Figure:

Installments Refund Workflow
  1. The customer returns the purchased goods to the merchant.
  2. The merchant sends a refund API request to
    Cybersource
    .
  3. Cybersource
     sends a
    PENDING
     status to the merchant.
  4. The merchant sends a cancel installment plan API request to
    Cybersource
    . See Cancel Installment Plan.
  5. Cybersource
     sends an
    ACCEPTED
     status to the merchant.
  6. The merchant displays a confirmation to the customer that the refund and installment plan cancellation are complete.
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